Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed
report-lost-stolen-card

I have a problem with an ATM Cash withdrawal

  • Sg ctddd
  • Sg ctddd
  • Sg ctddd
  • Sg ctddd
  • Sg ctddd
  • Sg ctddd

I have a problem with an ATM Cash withdrawal

STEP 1

1 issue option under “I have a problem with an ATM cash withdrawal”.

STEP 2

Upon selection of issue option. Selection of max 10 transactions with issues

STEP 3

Once the transactions selected , the next page will display the selected transaction issue. You are required to key in time & date of withdrawal, country and location.

STEP 4

Description of issue is optional. You will also need to tick checkbox to confirm information submitted is correct

STEP 5

Confirmation screen of all details before submission

STEP 6

Request submission  and confirmation with service number.

Our available Service Requests

Read More More
Read More More
Read More More
Read More More
Read More More
Read More More
Read More More
Read More More
Read More More
Read More More
Sg mobile banking mobile

iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.