Unauthorized transaction - Standard Chartered Singapore

I didn’t authorize this transaction

STEP 1

2 issue options under "I didn’t authorize this transaction". Each option has the same process flow.
STEP 2

Upon selection of issue option. A prompt to block the card will be displayed. When selected, the card will be perm blocked and replaced once the entire request is submitted.
STEP 3

Selection of max 10 transactions with issues.
STEP 4

A police report is required for processing. If you do not have it now, you may send us within 1 week from the submission date of dispute to
SG.FRAUD_INVESTIGATION@sc.com (note that this is a no-reply email).
STEP 5

At the bottom of the page, you have options to upload Police Report and other evidence. You will also have an option to write a description of the issue.
STEP 6

To upload the Police Report and evidence, you can either take a photo or upload from photo or file folders based on device options.
STEP 7

Description of the issue to be entered (limited to 500 characters) and declaration of correct and accurate info needs be ticked.
STEP 8

Confirmation screen of all details before submission. Please remember that your card will be blocked after submission and you must put in a police report.
STEP 9

Request submission and confirmation with service number.
STEP 10

You can check request status via Status tab.

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Other Requests

Can’t find a service request on the Help & Services menu?

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

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FAQs

What is a Service Request?

A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

Am I able to see all service request types in Online Banking and Standard Chartered Mobile?

Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

I do not have Online Banking or Standard Chartered Mobile, how do I access these services?

You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

How do I check the status of my requests?

To check the status of your requests, go to ‘Check Service Status’ in 'Services' tab in SC Mobile.

Will I receive any notification for submission of any service requests online?

Yes, you will receive an SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

Am I able to submit multiple service requests?

Yes, you may submit multiple service requests under different service request types.

How long does it take for the service requests which I've submitted online to be processed?

Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

I have a service request to raise, but I am unable to find this under "Help & Services", what should I do?

Please send us a message by selecting ‘Other Banking Services’ > ‘Other Requests’. Alternatively, you may call our 24-hours Client Contact Centre at +65 6747 7000, or visit us at our Branch.