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The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Proceed

How would you like to apply?

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

    How would you like to apply?

    I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

    *SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

    *Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

    Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

    I am an existing Standard Chartered Current/Checking/Savings Account holder

      report-lost-stolen-card

      I didn’t authorize this transaction

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      I didn’t authorize this transaction

      STEP 1

      2 issue options under “I didn’t authorize this transaction”. Each option has the same process flow

      STEP 2

      Upon selection of issue option. A prompt to block the card will be ddisplayed. When selected, the card will be perm blocked and replaced once the entire request is submitted.

      STEP 3

      Selection of max 10 transactions with issues

      STEP 4

      A police report is required for processing. If you do not have it now, you may send us within 1 week from the submission date of dispute to FRMU.SG@sc.com (note that this is a no-reply email)

      STEP 5

      At the bottom of the page, you have options to upload Police Report and other evidence. You will also have an option to write a description of the issue

      STEP 6

      To upload the Police Report and evidence, you can either take a photo or upload from photo or file folders based on device options.

      STEP 7

      Description of the issue to be entered (limited to 500 characters) and declaration of correct and accurate info needs be ticked

      STEP 8

      Confirmation screen of all details before submission. Please remember that your card will be blocked after submission and you must put in a police report.

      STEP 9

      Request submission  and confirmation with service number.

      Step10

      You can check request status via Status tab

      Our available Service Requests

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      iPhone and Android Apps

      Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

      FAQs

      • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

      • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

      • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

      • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

      • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

      • Yes, you may submit multiple service requests under different service request types.

      • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

      • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.