FAQs

Ways to Bank

What is Standard Chartered Online Banking?

A simple, hassle-free and secured Internet banking services that allows Standard Chartered customers to perform banking transactions through the Internet anywhere and anytime of the day.

What should I do when accessing the Internet Banking service for the first time?
  1. Ensure that you have a PC with the required configuration.
  2. Ensure that you have received the Internet Banking Temporary ID either our Phone Banking agent or Branch, depending on how you registered.
  3. Make sure that you have received your Temporary Password via SMS or PIN Mailer based on your preference.
  4. Visit Standard Chartered Bank (Singapore) Limited website at http://www.standardchartered.com.sg/. Select "Login to Online Banking"
  5. Once you see the Login Page, click on 'First time login or re-registration' link. Proceed to accept Terms and Conditions
  6. At First Time login Page, Key in your Temporary ID and Temporary Password
  7. Upon successful authentication, you will need to create a new username and password

You will no longer require your Temporary ID and Temporary Password after successful creation of your username and password. The Temporary ID and Temporary Password are only required during first-time login or re-registration.

What is eStatements?

eStatements is an electronic version of your account statement delivered directly to your email address.

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Save

What is Bonus$aver?

Bonus$aver comprises of a Bonus$aver account (which is an innovative Current Account that gives you one of the highest interest rate in town), and Bonus$aver World MasterCard credit and/or debit card(s) which may be linked to the Bonus$aver account.

Earn up to 3.88% p.a. interest on your savings for the first S$100,000 in your Bonus$aver account when you do any of the following:

  • Credit your salary through GIRO
  • Pay bills online/through GIRO
  • Spend on your Bonus$aver Credit or Debit Card
  • Invest with a Unit Trust or insure with a regular premium insurance policy
The account comes with eStatements and you can choose to have a chequebook (chequebook facility is not available for Bonus$aver accounts opened through an online application).

What is e$aver?

e$aver is an innovative savings account that is designed to compliment your regular savings or checking accounts. e$aver focuses on earning high interest rates on your savings while giving you the flexibility to transfer your funds to your savings or checking account anytime you need to.

Note:e$aver operates with NO ATM Card, Passbook or monthly statements. Account Holders must view their record of transactions via Internet Banking.

How do I transfer funds to 3rd party accounts with Standard Chartered Bank (Singapore) Limited and in other banks in Singapore via Internet Banking?

For funds transfers to 3rd party accounts with Standard Chartered Bank (Singapore) Limited and other banks in Singapore via Internet Banking, you will need to set up the 3rd party account first. To set up 3rd party accounts, you need to ensure that your registered mobile number is updated as you need to retrieve your Additional Online PIN (AOP) with your registered mobile number for the 3rd party account to be successfully set up.

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Credit Cards

What is the 360° Rewards programme?

Standard Chartered's 360° Rewards programme rewards you on your total banking relationship with us. It starts with your credit card spend, and then also rewards you on your mortgage, investments, deposits and online transactions.

Who is eligible for the 360° Rewards programme? / How do I earn more 360° Rewards Points?

All customers are eligible for the 360° Rewards programme as long as they hold a Standard Chartered credit card (except cards that offer CashBack e.g.; MANHATTAN).

You can accelerate your 360° Rewards Points earned by signing up for the following suites:

  • Personal Banking Suite
  • Preferred Banking Suite
What product categories can earn me 360° Rewards Points?
  • Current Account
  • Online Transactions (payment of any other bank's credit card bill or payment to billing organisations)
  • Fixed Deposit
  • Investments (only selected investment; contact us for details)
  • Mortgage
What is The Good Life?

The Good Life (TGL) program is Standard Chartered’s privileges program that allows our credit and debit cardholders the enjoyment of best-in-class privileges at popular establishments.

How do I enjoy the privileges?

Simply spend using our credit or debit cards at our participating partners. The list of participating partners can be found at www.sc.com/sg/credit-cards/the-good-life-privileges/ . You can even download our TGL mobile application, available on both the App Store and Google Play to enjoy these offers

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Borrow

How do I qualify for CashOne?

You must be between 21 and 65 years of age with a minimum annual income of:

  • $20,000 for Singapore Citizens and Permanent Residents
  • $60,000 for foreigners with Employment Pass
What is Salary Advance?

Salary Advance is an unsecured revolving credit line that comes with a cheque book and a debit card for you to withdraw cash instantly

Features

  • No collateral required
  • Get cash up to 2x monthly salary or $100,000, whichever is lower.
  • Receive a cheque book and a debit card for cash withdrawal
  • Interest charged only on the amount used
  • The borrower may repay over time with minimum payment of only 3% of loan amount or $50, whichever is higher
How much of my Salary Advance can I use?

You can use up to your full credit limit for cash withdrawals using your debit card or cheque book. To check your current available balance, please call our 24-hour Phone Banking at 1800 747 7000 or log on to our Internet Banking service at Standard Chartered Online.

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Call Us

Call our hotline for further information.

1800 747 7000

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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