1. How do I download SC Mobile?

SC Mobile can be downloaded from the App Store/Google Play Store.

2. Is the new SC Mobile available on both iOS and Android?

Yes, the new SC Mobile will be available on both iOS and Android.

3. What is the minimum OS version needed to download SC Mobile?

For Apple iPhone, you will need at least iOS14 and Apple iPhone 6S Plus. For Android, you will need at least OS version 9.0 to download SC Mobile.

4. How do I log in using the Temporary User ID and Password?

Step 1: Go to Online Banking Step 2: Scroll to the bottom of the page, select “Register” with Temporary ID and SMS PIN Step 3: Read through the information provided on the page and accept the Terms & Conditions Step 4: Enter your Temporary ID and Password. Click “Next” to create your personal login credentials

5. I do not have my Temporary User ID or Password. How do I get this information?

If you have just applied for a new product with us, we will send you the Temporary User ID and PIN via email and/ or SMS separately. Alternatively, you can also visit the nearest branch to request for this or contact our Client Contact Centre.

6. How do I reset my username or password?

Using SC Mobile, click on ‘Forgot?’. You will need one of the following: ATM/ Debit Card number with PIN Credit Card number with PIN. If you do not have the PIN, full credit card details will be required. Please ensure you have your mobile number registered with the bank with you as you will receive a temporary password via SMS.

7. What is SC Mobile Key and why must I register for it?

SC Mobile Key is a 6-digit PIN for you to authenticate your mobile/ online banking logins and transactions through your mobile device. For more information, click here

8. Why am I not able to login after registering for SC Mobile Key?

If you are registering for online banking for the first time or have registered for SC Mobile Key on a new device, there will be a 12-hour waiting period before you can log in to activate and use your SC Mobile Key. For more information, click here

9. How do I change my SC Mobile Key PIN?

Step 1: Log in to SC Mobile Step 2: Click on the top left icon with your initial Step 3: Select SC Mobile Key Step 4: Click ‘Change PIN’

10. How do I make sure I get the latest updates on SC Mobile?

You may wish to enable ‘Auto App Updates’ on your device, and your existing SC Mobile will be automatically updated once updates are available to you. To enable automatic updates: For iOS users, go to ‘Settings’ > ‘App Store’ > ‘Automatic Downloads’ and turn on ‘Updates’. For Android users, go to Google Play Store > ‘Settings’ > ‘Auto-update Apps’ and select either ‘Over any network’ or ‘Over Wi-Fi only’.

11. How do I check which is the app version I am on?

Go to your profile page by tapping on your initials on the top left corner of your transaction timeline > ‘About’ > ‘Find out the App version you are using’

12. Will updates to SC Mobile affect my login credentials?

You may continue to use your existing User ID and password to login to SC Mobile after the updates.

13. Will my settings be affected when I update my SC Mobile?

Your settings on Face ID/ Biometrics, SC Mobile Key, Push Notification preferences, and registered PayNow account will remain unchanged after you update your SC Mobile.

14. Can I use the SC Mobile on different devices that I own?

Yes, you can download and use SC Mobile on the different devices that you own, however you will only be able to register SC Mobile Key on one primary device.

15. What languages are supported in SC Mobile?

SC Mobile currently only supports English.

16. Where can I view and download my eStatements?

Tap on the Services tab located at the bottom right corner and select ‘View eStatements’ under the ‘Statements & Documents’ menu. For more information, click here.

17. How do I update my personal particulars?

Tap on the Services tab located at the bottom right corner and select ‘Personal Details’. For more information, click here

18. Where can I find the Help & Services menu?

Tap on the Services tab located at the bottom right corner and click on ‘Digital Services’ menu > ‘View All’ to see the list of service requests you can raise. For more information, click here.

19. I have open requests via secured mailbox in the previous version of SC Mobile. Where can I find the secured mailbox now?

The secured mailbox is now only available on Online Banking. You will still be able to access your previous messages on Online Banking on your web browser.

20. How do I look for a branch or ATM near me?

Tap on the ? icon on top right and click on ‘ATM & Branch Locations’ under ‘Visit Us’.

21. Where can I find the Live Chat feature?

You may use the Live Chat feature on our SC website, hover on Services and select Contact Us.

22. How do I delete my conversations with MyRM?

You may delete conversations by doing a long press on the message and clicking ‘Delete’.

23. How do I amend my transfer limits?

This feature is currently not available on SC Mobile and will be available soon. You may manage transfer limits on Online Banking > Profile > Security & Limits Maintenance.

24. How do I log out from SC Mobile?

Tap on the Services tab located at the bottom right corner, and you will see the Logout button.

25. How do I leave a comment or feedback for SC Mobile?

Upon logging out, you will see a notification asking if you would recommend SC Mobile to a friend. We appreciate your time to provide us feedback on areas of that we did well and areas of improvement so that we can continue to enhance your digital banking experience with us.

26. How can I subscribe/unsubscribe from marketing notifications?

Tap on the Services tab located at the bottom right corner and manage your notification preferences under ‘Settings & Configuration Menu > Communication Settings >Alerts and Notifications’.

27. How do I access SGFinDex?

Tap on the Services tab located at the bottom right corner > ‘Manage SGFinDex (Consolidated Financial View)’. For more information, click here

28. Where do I find the SC Money Manager to manage my budgets?

SC Money Manager will be temporarily unavailable as we are working to improve your money management experience. Please stay tuned!

29. How do I activate my credit card?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Credit Card Activation & PIN Set ‘. For more information, click here .

30. How do I find my credit card details?

Click on the credit card you’re enquiring on, tap on the eye icon on the top left corner of the credit card and you will find your credit card number and expiry date on the eCard. For your CVV details, please refer to your physical card.

31. Why can’t I find some of my credit card transactions?

All posted and unposted transactions will appear in your ‘Card Activity’. However, some transactions may take time to be posted to your account. For example, when a merchant has approved the transaction, but a final charge has not been submitted.

32. How can I view or redeem my credit card rewards?

Click on the credit card you’re enquiring on and select ‘Rewards’. You will be able to view your available points and redeem your rewards.

33. How do I request for a credit card replacement?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Replace Card’. For more information, click here.

34. How do I request for a fee waiver?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Credit Card Fee Waiver’. Only late fee waiver can be requested via SC Mobile. For Annual Fee waiver request, please call our hotline and select option 2. For more information, click here.

35. How do I report a lost and stolen card?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ to access the ‘Help & Services’ menu to report a lost/stolen card. For more information, click here. Alternatively, please contact our hotline and Select option 1.

36. Do I refer to Outstanding Balance or Outstanding Due for my monthly payments?

To find out how much payment is due for the current month’s statement; you may refer to the amount indicated next to the due date for your Credit Card account from the ‘Home’ screen or you may tap on your credit card account > Details > Statement Balance.

37. How do I apply for a personal loan/ credit card/ savings/ current account?

To apply for a new product, select ‘Discover’ > select the product to apply

38. How do I activate my debit card?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Debit/ATM Card Activation & PIN Set ‘. For more information, click here.

39. How do I request for a credit card replacement?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ and select ‘Card Management > Replace Card’. For more information, click here.

40. How do I report a lost and stolen debit card?

Tap on the Services tab located at the bottom right corner. Click on ‘Digital Services’ menu > ‘View All’ to access the ‘Help & Services’ menu to report a lost/stolen card. For more information, click here. Alternatively, please contact our hotline and Select option 1.

41. How do I apply for a Time Deposit?

To apply for a Time Deposit, go to Online Banking > Apply > Time Deposit Account. Alternatively, you may submit a form via SC Mobile > Discover to receive a call back on your application.

42. How do I add an additional currency for my multi-currency account?

From the ‘Home’ screen, > Add Other Currency > select the currency you wish to add.

43. How do I perform payments or transfers?

Simply use the new shortcut functions available on the home screen page. Alternatively, you may access various payment and transfer options by clicking ‘Pay & Transfer’ at the bottom navigation bar. For more information, click here.

44. How do I register/de-register for PayNow?

Tap on the Services tab located at the bottom right corner. Select Settings & Configuration > Pay & Transfer Settings > ‘PayNow Registration’. Alternatively, you may also access this feature by clicking ‘Pay & Transfer’ from the bottom navigation bar and select ‘Manage’. For more information, click here.

45. How do I repeat a fund transfer?

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Repeat Transfer’. The from and to account and amount will be auto populated based on your previous transfer and all you need to do is swipe to pay.

46. How do I manage my payee list? (Add/ remove a favourite payee, delete a payee and edit a payee)

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Add Payee’ to edit or delete payee. Alternatively, you may also click on ‘Manage’ in the same page to add & manage payees’.

47. How do I pay my credit card bills?

Click the ‘Pay & Transfer’ button from the bottom navigation bar, and select ‘Pay Credit Card’. You may choose to pay a Standard Chartered or other bank’s credit cards and add a card to pay here.

48. How do I add/ delete a billing organisation (Biller)?

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Add Biller’ under ‘Pay Bills’ to add a new billing organisation. To delete a Biller, please login via Online Banking.

49. How do I create a scheduled transaction?

Step 1: Click ‘Pay & Transfer’ from the bottom navigation bar menu. Step 2: Select the account to transfer to under ‘Local Transfer’ or ‘Between My Accounts’ Step 3: Click on ‘When’ button to indicate the frequency and date for the transfer to be done.

50. How do I cancel a scheduled transaction?

Click ‘Pay & Transfer’ from the bottom navigation bar menu and select ‘Scheduled’ to edit or delete any of your scheduled transaction(s).

51. How do I view my GIRO and scheduled payment arrangements?

Click ‘Pay & Transfer’ at the bottom navigation bar and select ‘Scheduled’ to see your list of your GIRO arrangements here.

Help & FAQ – Digital Services - Standard Chartered Singapore

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