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Get help on Online Banking and Mobile Banking (SC Mobile App)

Frequently Asked Questions

Online Banking
Click here and register using your ATM, debit or credit card credentials.

SC Mobile App
Download SC Mobile App via Google Playstore or Apple App Store. Click here for a guide on how to register. You will require your SC ATM/ Debit Card or Credit Card credentials.

It is a virtual security token embedded in your SC Mobile app which enables you to authenticate your mobile/online banking logins and transactions through your mobile device.

Step 1: Click here to log into Online Banking
Step 2: Scroll to the bottom of the page, select “Register with Temporary ID and SMS Pin”
Step 3: Read through the information provided on the page and accept the Terms & Conditions
Step 3: Enter your Temporary ID and Password. Click “Next” to create your personal login

For Apple iPhone, it will be iOS 10 and above and the device model should be Apple Iphone 6 and above. For Android, the supported version OS is 6.0 and above.

This is to ensure that you will have the most optimum mobile banking experience with us.

You will not be able to access Online Banking as you need to register for SC Mobile Key on your phone.

SC Mobile key is required to authenticate your login and to perform transactions and updates.

Please proceed to un-install and re-install the SC Mobile app before registering for the SC Mobile Key again.

You will not be able to access online banking as login authentication via SMS OTP will be replaced with SC Mobile Key.