Yes, the new SC Mobile App will be available on both iOS and Android.

For Apple iPhone, you will need at least iOS14 and Apple iPhone 6S Plus. For Android, you will need at least OS version is 9.0 to download the new App.

Yes, you can download and use the SC Mobile App on the different devices that you own, however you will only be able to register SC Mobile Key on one primary device.

Tap on your initials on the top left corner of your transaction timeline to access the support and service options. Alternatively, if you are a Priority or Private Banking client, you may tap on the chat icon on the top right corner of the screen to contact your Relationship Manager (myRM) or chat with our Client Service Agent through the ‘Contact Us’ tab.

Our App currently only supports English. We may introduce other languages based on clients’ feedback if support for other language(s) is required.

You may use your existing User ID and password to log in to the new app. Your settings on SC Mobile Key, Push Notification preferences, and registered PayNow account are automatically carried over to the new SC Mobile App after the update. To enable your Face ID/ Touch ID on the new App, you will need to log in with your User ID and password for the first time before you can enable the feature. However, your account nicknames and Push Notification Inbox will be cleared on the new SC Mobile App.

To log out, go to your profile page by tapping on your initials on the top left corner of your transaction timeline > the ‘Log Out’ button can be found at the bottom of the menu.

Upon logging out of the App, you will see a notification asking if you would recommend the SC Mobile App to a friend. We appreciate your time to provide us feedback on areas of that we did well and areas of improvement so that we can continue to enhance your digital banking experience with us.

Go to your profile page by tapping on your initials on the top left corner of your transaction timeline > ‘About’ > ‘Find out the app version you are using’

You can view your account balances from the ‘Home’ screen. If you have more than one account, tap on the arrow on ‘All Accounts’ > preferred account balance that you wish to view. You may also tap on ‘Holdings’ to see the list of accounts you have and their respective account balances.

From the ‘Home” screen, simply swipe left to find your Credit Card account and view the outstanding balance. You may also tap on ‘Holdings’ at the bottom navigation bar to see the list of credit card accounts you have and their respective outstanding balances.

No, your account balance will not include your investment holdings. It will only include balances from your Current, Savings and Fixed Deposit accounts (where applicable). You may check on your investment holdings from the ‘Holdings’ menu.

Upon logging in, you will be able to scroll through and view your transaction details. If you have more than 1 account, simply swipe left to find the account you wish to view. You may also go to ‘Holdings’ menu from the bottom navigation bar and tap on the preferred account you wish to view to see the transaction details by scrolling down.

All posted and unposted transactions will appear in your ‘Card Activity’. However, some transactions may take time to be posted to your account. For example, when a merchant has approved the transaction but a final charge has not been submitted.

To search for a transaction, simply swipe up on your transaction timeline from ‘Home’, a search bar will appear.

Tap on your initials at the top left corner of your transaction timeline > ‘PayNow Registration’ under Banking Features. Alternatively, you may also access this feature by tapping on the ‘Pay & Transfer’ > ‘Manage’.  For more information, click here.

Go to ‘Scan & Pay’ from the ‘Home’ screen of your current or savings account page or go to ‘Pay & Transfer’ menu from the bottom navigation bar to access this function. For more information, click here.

We are working to include this feature in the next app update. Stay tuned!

Tap to your profile page by tapping on your initial from the top left corner of your transaction timeline and tap on ‘View & Edit Personal Details’. For more information, click here.

If you encounter this technical issue, please log out and log into SC Mobile App again. We apologise for any inconvenience caused.

Go to ‘Invest’ > ‘Investment Profile’

You may access various payment and transfer options (such as PayNow, Scan & Pay and SC Remit) from the ‘Pay & Transfer’. For more information, click here.

Go to the ‘Pay & Transfer’ > ‘Repeat Transfer’. The from and to account and amount will be auto populated based on your previous transfer and all you need to do is swipe to pay.

From the ‘Pay & Transfer’ menu > ‘Pay Credit Card’ > from your account and the other bank’s credit card account you wish to pay to.

Go to the ‘Pay & Transfer’ > you can ‘Add Payee’, edit or delete payee. Alternatively, you may go to ‘Manage’ tab to ‘Add & Manage Payees’.

Go to the ‘Pay & Transfer’ > ‘Billers’ and you can tap on the ‘i’ icon beside the billing organisation to manage it.

Go to ‘Pay & Transfer’ menu > ‘Scheduled’ and you will see a list of your GIRO arrangements here.

Tap on your initials from the top left corner of your transaction timeline > ‘Help & Services’ menu > ‘View All’ to see the list of service requests you can raise. For more information, click here.

Go to your profile page by tapping on your initial from the top left corner of your transaction timeline > ‘Card Management’ from the ‘Help & Services’ menu. For more information, click here.

Go to your profile page by tapping on your initials from the top left corner of your transaction timeline > ‘Credit Card Fee Waiver’ from the ‘Help & Services’ menu. For more information, click here.

Tap on your initials from the top left corner of your transaction timeline >‘View eStatements’ under ‘Statements & Documents’ menu. Alternatively, you may also go to ‘Holdings’ from the ‘Home’ screen > ‘View eStatements’. For more information, click here.

Go to your profile page by tapping on your initial on the top left corner of your transaction timeline to access the ‘Help & Services’ menu to activate your card. For more information, click here.

Go to your profile page by tapping on your initial on the top left corner of your transaction timeline to access the ‘Help & Services’ menu to report lost/stolen card. For more information, click here.

To apply for a new product, select ‘Discover’ > select the product to apply for.

Tap on your initial from the top left corner of your transaction timeline to access the profile page > manage your notification preferences under ‘Alerts and Notifications’ menu. Alternatively, you may also tap on the chat icon on the top right corner of your transaction timeline > ‘Manage Alerts’.

Go to ‘Holdings’ from the bottom navigation bar > ‘Details’.

Go to your profile page by tapping on your initials on the top left corner of your transaction timeline > ‘Manage SGFinDex (Consolidated Financial View)’.  For more information, click here.

From the ‘Home’ screen, select your Multi Currency Account > ‘Add Multi-ccy’ > select the currency you wish to add.

The secured mailbox will no longer be available on the new SC Mobile App. You will still be able to access your previous messages on Online Banking on your web browser.

The feature to link your account to Google Pay is temporarily unavailable in the new SC Mobile App. If you have already linked your account previously, you will be able to continue to transfer money via Google Pay. For more information, click here.

We are aware there is an issue affecting international transfers to certain countries, and are actively working to fix it soon.

Tap on your initials on the top left corner of your transaction timeline to access the support and service options. Scroll down and you will see a map with a search icon which allows you to find the nearest branch or ATMs.