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You are now leaving the Standard Chartered Bank (Singapore) Limited (“SCBSL”) website to access a third party website ("Third Party Website").

SCBSL shall not be liable for the handling of any information you may provide on the Third Party Website, or for any loss incurred in connection with your access to or use of the Third Party Website. SCBSL makes no warranties, representations or undertakings about the Third Party Website.

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Having problems with the transaction details?

I have a problem with the transaction details

  • 6 issue options under “I have a problem with the transaction details”. Each option has the same process flow

  • After selecting an issue option, you have an option to select up to 10 transactions with issues.

    Note: Only up to 90 days of transactions are shown

  • Select transactions by selecting radio buttons

  • Once transactions selected and Next is clicked. Different transaction issues will be displayed based on the option selected earlier. You will then need to scroll down on this page

  • At the bottom of the page, you have options to upload sales document and merchant correspondence.

    Note: Description of what was purchased is a mandatory field

  • To upload sales document and merchant correspondence , you can either take a photo or upload from photo or file folders based on device options.

  • Description of what was purchased and issue description to be entered (limited to 500 characters) and declaration of correct and accurate info needs be ticked

  • Confirmation screen of all details before submission

  • Request submission  and confirmation with service number.

  • You can check request status via Status tab

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

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Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

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Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

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Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

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Other Requests

Can’t find a service request on the Help & Services menu?

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Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

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Credit Card Cancellation

Raise a request for closure through our online channels.

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Status Enquiry

Track the status of your service request here.

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iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs