Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed to third party website

Looking to change your repayment plans?

report-lost-stolen-card
report-lost-stolen-card

Looking to change your repayment plans?

How to use the Other Requests feature to change CashOne/Credit Card Instalment Loan Tenure?

  • Select Other Banking Services and Other Request

  • Type in your request in the “Comments” box

    Change of Loan Tenure

    CashOne/ CCIL Account Number: 9702-2XXX-XXXX-XXXX

    Requested remaining loan tenure: XX months (eg. 12,24,36,48)

    Notes:

    There is a S$50 administrative charge for this change, which will be deducted from your credit card balance.

    The minimum remaining loan tenure must be at least 12 months.

    At least one loan instalment must have been billed if you would like to apply for a change in loan.

    The number of instalments paid thus far added to the number of new instalments cannot exceed 60 months.

    You must not have any outstanding unpaid loan instalments.

  • Review your request and click “Next”

  • Upon submission, an e-mail, push notification or SMS confirmation will be sent to your registered mobile/e-mail with the bank.

  • Request submitted and reference number provided

  • Check Inbox to receive reply on Service Request by reference number and tap on message

  • View message

  • Compose new message and quote reference number to reply

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Read More
More

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Read More
More

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Read More
More

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Read More
More

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Read More
More

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Read More
More

Other Requests

Can’t find a service request on the Help & Services menu?

Read More
More

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Read More
More

Credit Card Cancellation

Raise a request for closure through our online channels.

Read More
More

Status Enquiry

Track the status of your service request here.

Read More
More

iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.