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Proceed

How would you like to apply?

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

    How would you like to apply?

    I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

    *SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

    *Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

    Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

    I am an existing Standard Chartered Current/Checking/Savings Account holder

      Looking to change your repayment plans?

      report-lost-stolen-card

      Looking to change your repayment plans?

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      • Cashone and credit limit steps
      • SG CCIL steps
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      How to use the Other Requests feature to change CashOne/Credit Card Instalment Loan Tenure?

      STEP 1

      Select Other Banking Services and Other Request

      STEP 2

      Type in your request in the “Comments” box
      • Change of Loan Tenure
      • CashOne/ CCIL Account Number: 9702-2XXX-XXXX-XXXX
      • Requested remaining loan tenure: XX months (eg. 12,24,36,48)
      Notes:
      • There is a S$50 administrative charge for this change, which will be deducted from your credit card balance.
      • The minimum remaining loan tenure must be at least 12 months.
      • At least one loan instalment must have been billed if you would like to apply for a change in loan.
      • The number of instalments paid thus far added to the number of new instalments cannot exceed 60 months.
      • You must not have any outstanding unpaid loan instalments.

      STEP 3

      Review your request and click “Next”

      STEP 4

      Upon submission, an e-mail, push notification or SMS confirmation will be sent to your registered mobile/e-mail with the bank.

      STEP 5

      Request submitted and reference number provided

      STEP 6

      Check Inbox to receive reply on Service Request by reference number and tap on message

      STEP 7

      View message

      STEP 8

      Compose new message and quote reference number to reply

      Our available Service Requests

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      iPhone and Android Apps

      Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

      FAQs

      • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

      • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

      • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

      • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

      • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

      • Yes, you may submit multiple service requests under different service request types.

      • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

      • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.