You are in

FOR INDIVIDUAL

FOR BUSINESS

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed

How would you like to apply?

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

    How would you like to apply?

    I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

    *SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

    *Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

    Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

    I am an existing Standard Chartered Current/Checking/Savings Account holder

      How can we help you today?

      Open an Account

      Apply for a Credit Card

      Take up a Loan

      Grow my Wealth

      Sign-up for Insurance

      What kind of loan are you looking for?

      CashOne Personal Loan

      Debt Consolidation Plan

      Credit Card Funds Transfer

      Looking to change your repayment plans?

      DOWNLOAD NOW DOWNLOAD NOW
      report-lost-stolen-card

      Looking to change your repayment plans?

      • Sg othersj revised
      • Cashone and credit limit steps
      • SG CCIL steps
      • Other sj

      How to use the Other Requests feature to change CashOne/Credit Card Instalment Loan Tenure?

      STEP 1

      Go to Help and Services > Other Banking Services >Other Request

      STEP 2

      Input the below details in the text box and tap next
      • Change of Loan Tenure
      • CashOne/ CCIL Account Number: 9702-2XXX-XXXX-XXXX
      • Requested remaining loan tenure: XX months (eg. 12,24,36,48)
      Notes:
      • There is a S$50 administrative charge for this change, which will be deducted from your credit card balance.
      • The minimum remaining loan tenure must be at least 12 months.
      • At least one loan instalment must have been billed if you would like to apply for a change in loan.
      • The number of instalments paid thus far added to the number of new instalments cannot exceed 60 months.
      • You must not have any outstanding unpaid loan instalments.

      STEP 3

      Review your request and tap Next

      STEP 4

      Request is submitted and reference number is displayed. To find out the outcome/progress of your request, log in to online banking>’Mailbox’.

      Our available Service Requests

      Credit Balance Refund

      Overpaid your credit card bill? Raise a request for refund with a few simple steps.

      Read More More

      Cheque Book Request

      Running out of cheques? Raise a request for a new cheque book.

      Read More More

      Report Lost/Stolen Card

      Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

      Read More More

      Card Replacement

      Damaged your cards? Raise a request for a card replacement.

      Read More More

      Update Profile Details

      Changed your address or mobile number? Raise a request to update your personal particulars.

      Read More More

      Card Activation & PIN Set

      Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

      Read More More

      Other Requests

      Can’t find a service request on the Help & Services menu?

      Read More More

      Closure of CashOne/CreditCard Instalment Loan

      Raise a request for closure through our online channels.

      Read More More

      Credit Card Cancellation

      Raise a request for closure through our online channels.

      Read More More

      Status Enquiry

      Track the status of your service request here.

      Read More More
      Electronics, Mobile Phone, Phone

      iPhone and Android Apps

      Bank anytime, anywhere with our new iPhone and Android mobile banking apps

      FAQs

      • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

      • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

      • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

      • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

      • Yes, you will receive an SMS or Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

      • Yes, you may submit multiple service requests under different service request types.

      • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

      • Please send us a message by selecting ‘Other Banking Services’ > ‘Other Requests’. Alternatively, you may call our 24-hours Client Contact Centre at +65 6747 7000, or visit us at our Branch.