Looking to lower your credit limit to control your spending - Standard Chartered Singapore

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I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

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I am an existing Standard Chartered Current/Checking/Savings Account holder

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I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

Next Next

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat: 5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

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Looking to lower your credit limit to control your spending?

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How to use the Other Requests feature to lower your credit limit ?

STEP 1

Go to “Help & Services” on SC Mobile by clicking on the side menu

STEP 2

Under “Service requests by category”, select “Other Banking Services” followed by “Other Request”

STEP 3

Input the details in the text box:

Credit limit decrease
16-digit credit card number
Your preferred credit limit

STEP 4

Upon submission, please keep a look out for messages in your secured mailbox as the T&Cs for your acceptance will be sent within 2-3 working days.

STEP 5

An email, push notification or SMS will be sent to your registered mobile/email with the bank

STEP 6

To access your secured mailbox, click on “Inbox” on the side menu

STEP 7

Click on “Secure Mail” to view messages from the Bank

STEP 8

Click on “Inbox” to view the terms related to your Credit Limit Decrease request.

STEP 9

To accept the terms, click on the button below to compose a message

STEP 10

Select the following dropdowns: To: Cards Category: Inquiry Input the following: Subject: Credit limit decrease Message: I acknowledge the terms and conditions. Please proceed with my credit limit decrease. Upon acceptance of the T&Cs, a SMS will be sent once your credit limit has been successfully reduced.

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Other Requests

Can’t find a service request on the Help & Services menu?

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Credit Card Cancellation

Raise a request for closure through our online channels.

Status Enquiry

Track the status of your service request here.

What is a Service Request?
A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.
Am I able to see all service request types in Online Banking and Standard Chartered Mobile?
Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.
I do not have Online Banking or Standard Chartered Mobile, how do I access these services?
You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.
How do I check the status of my requests?
To check the status of your requests, go to the ‘Status’ tab under Help & Services.
Will I receive any notification for submission of any service requests online?
Yes, you will receive an SMS or Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

Am I able to submit multiple service requests?
Yes, you may submit multiple service requests under different service request types.
How long does it take for the service requests which I've submitted online to be processed?
Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).
I have a service request to raise, but I am unable to find this under "Help & Services", what should I do?
Please send us a message by selecting ‘Other Banking Services’ > ‘Other Requests’. Alternatively, you may call our 24-hours Client Contact Centre at +65 6747 7000, or visit us at our Branch.