Tigerair Platinum Credit Card: Frequently Asked Questions

General

  1. What are the reward plans that are available on my card?
    You can choose from either Upfront Rewards or Future Rewards.

    Upfront Rewards (UR) plan
    You will receive 1 one–way ticket upfront when your principal card application is approved, and you commit to charge $5,000 to you card over the next 12 months.

    Future Rewards (FR) plan
    You will earn Rewards Points when you charge to your card. When you have earned and accumulated at least 8,000 Rewards Points, you may use it to redeem an e-voucher for 1 one–way ticket.

  2. Besides free flights, do I get any other benefits with my Standard Chartered Tigerair Platinum Credit Card?
    Yes, you can enjoy the below exclusive suite of complimentary Tigerair benefits when booking flights with your card:
    • Standard seat selector: Any seat(s) in the standard rows with the exception of extra leg room seats and emergency exit row seats
    • Priority boarding service boardmefirst
    • Luggage Upsize from 20kg to 25kg
  3. Do supplementary cardholders also receive a free one way ticket via Upfront Rewards?
    The supplementary cardholders will not receive additional e–vouchers when they receive their cards.

    If the principal cardholder has accumulated multiple e–vouchers, the supplementary cardholder or any family or friends, can use the extra e–vouchers provided the principal cardholder is in the same flight booking.

  4. Do I get a sign–up gift?
    If you signed up under the Upfront Rewards plan, you will receive a free one–way flight ticket outbound of Singapore to 11 destinations upon card approval.


  5. I didn't choose any Rewards plan when I applied for the Tigerair card. Can I still get my free flight?
    As you did not make any selection, you will, by default, be enrolled in the Future Rewards plan, which you can earn 1 Rewards Point for every $1 you spend. With your points, you can then redeem for an e–voucher.

    You can shift to a Upfront Rewards plan by calling our 24–hour Platinum Service Line on +65 6788 3133 or by visiting any of our branches.

Upfront Rewards plan

  1. What is the Upfront Rewards plan?
    You receive one Tigerair e–voucher upfront upon your card approval, and you must fulfil the spend requirement of $5,000 charged to your card within 12 continuous calendar months from card account opening date, otherwise a $100 fee will be charged to your account, whether or not you have obtained or used your e–voucher.

  2. Do I need to spend a certain amount on the card to enjoy rewards upfront?
    The spend requirement is $5,000 within a period of 12 continuous calendar months from the day your card account opening date.

  3. What transactions will not count towards the UR spend requirement?
    The following transactions will not be taken into consideration when determining whether the UR Spend Requirement has been:
    1. cash advance,
    2. fees and charges (including but not limited to annual card fees, interest charges, cash advance fees, finance charges and/or late payment charges),
    3. any balance or funds transfer,
    4. any monthly instalment of an EasyPay transaction,
    5. any amount charged to your card that is subsequently cancelled, voided, refunded or reversed,
    6. recurring payments or payments made using Standard Chartered Online Banking;
    7. AXS or ATM transactions made using your card,
    8. any amounts which have been rolled over from the preceding months' statements
    9. any other charge, fee, transaction or payment as we may stipulate from time to time

  4. Is there a fee charged if I do not meet the spend requirement?
    Yes. A $100 fee will be charged to your account, whether or not you have obtained or used your e–voucher

  5. Is my Upfront Rewards plan automatically renewed every year?
    • If you are on a recurring UR Plan, your UR plan will be automatically renewed once you meet the $5,000 minimum UR Spend Requirement or when the 12–month period lapses, whichever comes first.
    • If you are on a one–time UR Plan, your UR plan will be automatically converted to a Future Rewards plan once you meet the $5,000 minimum UR Spend Requirement or the 12 month period lapses, whichever comes first.
    If you have not met the minimum spend requirement within 12 months, a $100 fee will be charged to your account whether or not you have obtained or used your e–voucher.

  6. Can I terminate the Upfront Rewards plan?
    Yes, you may terminate the UR plan at any time. Please take note that a $100 fee will be charged to your account, whether or not you have obtained or used your e–voucher.

    Once you terminate the Upfront Rewards plan, you will automatically be converted into the Future Rewards plan. Your accumulated spends on the Upfront Rewards cannot be converted into 360° Rewards Points.

  7. Can I convert my Upfront Rewards plan to a Future Rewards plan?
    Yes, but please take note that a $100 fee will be charged to your account, whether or not you have obtained or used your e–voucher.

    Your accumulated spends on the Upfront Rewards cannot be converted into 360° Rewards Points.

  8. Does spending on my supplementary cards contribute to my spend requirement?
    Yes.

  9. What is a 'recurring' Upfront Rewards plan?
    You will automatically receive a 1 one–way ticket every time you have fulfilled the UR spend requirement or the 12–month period lapses.

    The UR plan will automatically renew the following day. The spend accumulation will reset to zero and another 12 months period will start to fulfil the UR spend requirement.

    How does it work?

    1

    Receive a 1–way ticket upfront upon card approval

    2

    Spend $5,000 on your card within the next 12 months

    3

    Continue to receive 1 one–way ticket upfront when your plan is renewed

  10. What is a one-time Upfront Rewards Plan?
    Once you have fulfilled the UR Spend Requirement or the 12 month period ends, your account will be automatically converted into a Future Rewards plan. You will begin to earn Rewards Points for your transactions.

  11. I'm on a recurring UR plan and I spent $12,000 for one transaction, how many e–vouchers will I get?
    Assuming you had previously (prior to the $12,000 transaction) accumulated a spend of $500 on the UR plan, part of the $12,000 transaction amount ($4,500) will be added on to the accumulated spend to meet the minimum $5,000 spend requirement. The first UR plan will be closed, a new UR plan will commence on the day specified in the table below and you will receive 1 e-voucher upfront under this renewed UR plan. The remaining $7,500 from the $12,000 transaction will earn Rewards Points which you may use to redeem any available item in our Online Rewards catalogue.

    Day of week UR plan is completed When current UR plan is closed and new UR plan commences
    Between Mondays to Saturdays

    Sundays
    Next day

    Tuesdays

  12. What if I spend $5,000 before the end of my 12–month contract?
    • RECURRING UR PLAN: The UR plan will renew the day after you have spent $5,000 on your card.

      You will automatically receive a 1 one–way ticket every time you have fulfilled the UR spend requirement or the 12–month period lapses.

      The UR plan will automatically renew the next day. The spend accumulation will reset to zero and another 12 months will be given to fulfil the UR spend requirement.

    • ONE–TIME UR PLAN: Once you meet the UR spend requirement your account will be automatically converted to a Future Rewards plan.
  13. What happens if I get a refund on my card?
    • RECURRING UR PLAN: Refunds or reversals on your card will be deducted from your existing UR spend accumulation, regardless of when the original transaction was made.

    • ONE–TIME UR PLAN: If you have already moved into the Future Rewards plan, any refund on your account will result in a deduction of Rewards Points. This is regardless of whether the original spend was made during the Upfront Rewards plan
  14. I was charged with the $100 fee, can I request for a waiver?
    We cannot waive the fee since this was charged to your account because the UR spend requirement on your Tigerair card was not fulfilled within the specified period. Since the Tigerair e–voucher has already been sent to you, you can redeem it for a Tigerair flight within its validity period.

  15. I was charged with the $100 fee and I didn't use the e-voucher, can I request for a waiver?
    We cannot waive the fee since this was charged to your account because the UR spend requirement on your Tigerair card was not fulfilled within the specified period. This applies whether or not you have obtained the e–voucher or made a reservation using the e-voucher. Since the Tigerair e–voucher has already been sent to you, you can redeem it for a Tigerair flight within its validity period.

Future Rewards plan

  1. What is the Future Rewards plan?
    You will earn Rewards Points when you charge to your card. When you have earned and accumulated at least 8,000 Rewards Points, you may use it to redeem an e–voucher for 1 one–way ticket.

  2. Is there a spend requirement on the Future Rewards plan?
    There is no minimum spend for Future Rewards plan. However, the points earned will expire every three years from the card account opening date.

  3. Do cash advance, balance transfer, and other fees accumulate towards the spend requirement?
    The following transactions will not earn Rewards Points:
    1. cash advance,
    2. fees and charges (including but not limited to annual card fees, interest charges, cash advance fees, finance charges and/or late payment charges),
    3. any balance or funds transfer,
    4. any monthly instalment of an EasyPay transaction,
    5. any amount charged to your card that is subsequently cancelled, voided, refunded or reversed,
    6. recurring payments or payments made using Standard Chartered Online Banking;
    7. AXS or ATM transactions made using your card,
    8. any amounts which have been rolled over from the preceding months' statements
    9. any other charge, fee, transaction or payment as we may stipulate from time to time

  4. Can I terminate the Future Rewards plan?
    No, but you can choose to move into the Upfront Rewards plan.

    Please note that Reward Points already earned from your Future Rewards plan cannot be converted to spend accumulation for your UR plan. You can use these points to redeem from the rewards catalogue, if you have enough for the item you want.

  5. Can I convert my Future Rewards plan to an Upfront Rewards plan?
    Yes, you may convert your Future Rewards plan to an Upfront Rewards plan by calling our 24–hour Platinum Service Line on +65 6788 3133.

    Please note that Reward Points already earned from your Future Rewards plan cannot be converted to spend accumulation for your UR plan. You can use these points to redeem from the rewards catalogue, if you have enough for the item you want.

  6. Can I redeem a Tigerair e–voucher with my Rewards Points?
    Yes. Each time you accumulate 8,000 Rewards Points, you can use it to redeem a complimentary Tigerair e–voucher for a one–way flight departing Singapore for one person to any of the 11 destinations.

    You can also redeem any available item in the Online Rewards catalogue.

  7. Does spending on my supplementary card/s earn Rewards Points under Future Rewards?
    Yes.

  8. What happens if I get a refund on my card?
    • Any refund on your account will cause a deduction of Rewards Points.
    • If you were previously on a UR Plan, your Rewards Points will be deducted regardless if the original transaction was made when you had an UR plan.
    • If you shifted to a UR Plan, any refund made will result in a deduction of UR spend accumulation on your active UR Plan. This is regardless of whether the original spend was made during the Future Rewards Plan.

Redemption of Tigerair e–vouchers

  1. What is an 'e–voucher'?
    An 'e–voucher' is a code that can be used in the Standard Chartered Tigerair Credit Card Booking Portal at http://booking.tigerair.com/SCBLogin.aspx to book a one-way Tigerair flight out of Singapore to 11 destinations.

  2. What destinations are there to choose from?
    You can choose from any one (1) of the following 11 destinations: Bangkok, Hat Yai, Ho Chi Minh, Jakarta, Krabi, Kuala Lumpur, Kochi, Penang, Phuket, Surabaya and Yangon.
      The tickets are:
    • One–way and are for travel out of Singapore only.
    • Inclusive of taxes, charges
    • Have no blackout dates.
    • For a specific fare class and flights are subject to availability. For the best chance of getting the flight you want, book at least three months in advance.
  3. Do I need to pay for surcharges and taxes when I use my e–vouchers?
    No. The e–vouchers are inclusive of base fare plus all taxes (including fuel surcharges).

  4. Can I utilise the Tigerair e–voucher anytime I want?
    The e–vouchers can be used to book flights within 12 months from the date of issue.

    The tickets have no blackout date but it is for a specific fare class only and Tigerair recommends that flight booking be done at least three (3) months in advance especially during peak travel periods.

  5. Can I use the Tigerair e–voucher for any one-way flight from any destination?
    No. The e–voucher is for flights departing Singapore only to 11 destinations: Bangkok, Hat Yai, Ho Chi Minh, Jakarta, Krabi, Kuala Lumpur, Kochi, Penang, Phuket, Surabaya and Yangon.

  6. What countries can I travel to using the e–voucher?

    Destinations Countries
    Bangkok Thailand
    Hat Yai Thailand
    Ho Chi Minh Vietnam
    Jakarta Indonesia
    Krabi Thailand
    Kuala Lumpur Malaysia
    Penang Malaysia
    Kochi India
    Phuket Thailand
    Surabaya Indonesia
    Yangon Myanmar

  7. How long are the Tigerair e–vouchers valid for?
    E–vouchers are valid for 12 months from the date they are issued to you via our Online Rewards website.

  8. Are the Tigerair e–vouchers transferable? E–vouchers are not transferable unless you are in possession of more than one (1) e–voucher, please note however the following conditions:
    • Maximum of 2 e–vouchers can be used per single flight booking
    • The second e–voucher will be transferable provided that the Principal cardholder uses the first e–voucher in the same flight booking.
  9. I have accumulated multiple e–vouchers, can I transfer the other e–vouchers to my companions and use it for the same flight?
    You can only use a maximum of 2 e–vouchers per single flight booking.

    You can call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm) if you need assistance to book additional persons with your travelling party. Please have your booking reference number on hand.

  10. Is there a processing fee in order to redeem my Tigerair e–voucher?
    A processing fee of $15 will be charged to your card account for each Tigerair e–voucher delivered to you via our Online Rewards website.

  11. How do I retrieve my Tigerair e–voucher?
    • UR PLAN: The e–voucher will be available via the Online Rewards website.
      1. Login to our Online Rewards account at www.standardchartered.com.sg > Online Rewards > My Reward Account > View Order Status >.
      2. When on the "View Order Status" page, under the "Redemption Orders" section, click on the "Order Number" hyperlink that corresponds to your e–voucher.
      3. Your e–voucher number will then be displayed on the "View Order Status Details" page, under the "E-voucher Serial No" column
      4. Take note of the e–voucher number as you will need to input it when you are booking your Tigerair flight.

    • FUTURE REWARDS: You can use the 8,000 points you have accumulated on your card to redeem the e–voucher
      1. Login to our Online Rewards website at www.standardchartered.com.sg/rewards > go to the "Tigerair Platinum Card Exclusives" section
      2. Once you have made your redemption, you can view your e–voucher number at any time.
      3. Go to My Reward Account > View Order Status >
      4. When on the "View Order Status" page, under the "Redemption Orders" section, click on the "Order Number" hyperlink that corresponds to your e–voucher.
      5. our e–voucher number will then be displayed on the "View Order Status Details" page, under the "E–voucher Serial No" column
    All e–voucher flight booking must be done at the Standard Chartered Tigerair Booking Portal at http://booking.tigerair.com/SCBLogin.aspx. Have your Booking Portal log in details on hand.

  12. When will I receive my login details to book my flight on the Tigerair website?
    Your login details to the exclusive Booking Portal will be emailed to you directly by Tigerair. If you do not receive this email from Tigerair upon receipt of your card, you can contact Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).

  13. I have not received an email from Tigerair with my log–in details to access their website to book my flight. What should I do?
    Please call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).

  14. My login details for Tiger's website do not work. What should I do?
    Please call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).

    If you have already created your profile in the Booking Portal, you can change your password anytime, through the "Forgotten your password" link found at the login page.

  15. How do I log into Online Rewards?
    If you are an existing Online Banking customer, you do not need to register again. Use your Online Banking username and password to login and access Online Rewards.

    If you are not an Online Banking customer, you will need to register for an account in three easy steps:
    • Provide credit card details
    • Create a username and password
    • Confirm details

Flight booking

  1. How do I book my flight using my free Tigerair e-voucher?
    All flights should be booked at the Standard Chartered Tigerair Booking Portal. You can access this Booking Portal in 2 ways: You can book regular flights for additional people in the same flight booking by calling Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm). Please have your booking reference number on hand.

  2. Are there any blackout periods where I'm not allowed to use my free Tigerair e–voucher?
    No, there are no blackout periods.

    The tickets have no blackout date but it is for a specific fare class only and Tigerair recommends that flight booking be done at least three (3) months in advance especially during peak travel periods.

  3. There's no availability on the flight of my choice, what should I do?
    You can choose another date with available seats.

    We encourage you to book your flights with Tigerair at least three (3) months in advance, especially during peak travel periods.

  4. I tried booking flights for my family of 4 and I want to use my 2 e–vouchers but it's only allowing me to book a maximum of 2 people in the booking portal? What should I do?
    You will have to book 2 persons (including yourself) and use your e–vouchers in the booking portal.

    Once this is completed, please contact Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm) to add in the 2 additional persons in your travelling party. Please have your booking reference number on hand. Tigerair will issue a new flight itinerary once this is completed.

  5. What if I have made a flight reservation using my Tigerair e–voucher but subsequently need to cancel my flight?
    For more information pertaining to flight bookings, please contact Tigerair on +65 3157 6434 (Monday to Sunday / 5am – 10pm).

  6. What if I have made a flight reservation using my Tigerair e–voucher but subsequently need to make changes to my flight schedule?
    For changes in your flight schedule (date or time only), you may also log–in at the Tigerair Credit Card Booking Portal and follow these easy steps:
    • Click on the "Redeem free flight with e–voucher" button
    • Click on the "manage my booking" link on top of the left hand side of the screen.
    • Key in your Booking Confirmation number found in your flight itinerary and retrieve your booking.
  7. Do I need to pay any fare amount difference when I make changes in my flight schedule on the one-way flight I booked using my free Tigerair e–-voucher?
    No, flights booked using the e–voucher will remain free but a rebooking fee will be charged.

    Your return flight (if any) however will be charged as per current Tigerair rebooking charges and fees.

  8. What if my flight is cancelled which is of no fault of my own?
    Tigerair will contact you for any flight changes.

    You may call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).

  9. Will I still get the additional Tigerair benefits (e.g free seat selector, boardmefirst, etc) even if I don't have an e–voucher?
    Yes, you will get these benefits when you book any Tigerair flights using your card. Kindly ensure the following prior booking your flights:
    • Book your flights via the Exclusive Standard Chartered Tigerair Credit Card Booking Portal which can be access via the Tigerair Singapore website www.tigerair.com or accessed directly through http://booking.tigerair.com/SCBLogin.aspx
    • Have your Booking Portal log in details on hand
    • Once you've logged in, click on the "Book Regular flight with credit card" tab
    • Pay using your Tigerair Platinum Credit Card.

Customer enquiries

  1. Who do I call for queries relating to my credit card?
    For queries relating to your credit cards, please call our 24–hour Platinum Service Line at +65 6788 3133

  2. Who do I call for queries relating to Tigerair flights?
    For queries relating to your Tigerair flight reservations and booking, please call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).
  3. Who do I call for queries relating to using my Tigerair e–voucher?
    For queries relating to your Tigerair e–voucher, please call Tigerair at +65 3157 6434 (Monday to Sunday / 5am – 10pm).

  4. Who do I call for queries relating to redeeming my Tigerair e–voucher from Standard Chartered's Online Rewards website?
    For queries relating to your credit cards, please call our 24–hour Platinum Service Line on +65 6788 3133.

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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