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Change the embossed name on your Credit / Debit Card

How to make change the embossed name on your Credit or Debit Cards

  • From Help & Services, select “Credit Card Emboss Name Change” or “Debit/ATM Card Emboss Name Change” accordingly.

  • Select the Credit or Debit Card you wish to change the embossed name of.

  • Specify name to change to & any other instructions

  • Review the request details.

  • You will see a submission confirmation upon successful completion of the service request

Our available Service Requests

Credit Card Fee Waiver

Waive your Credit Card Fee conveniently

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Statement Request

Request for past statements sent to you conveniently

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Change daily limit for debit or credit cards

Need to Change your daily limit for your Debit & ATM Cards/ Credit Card?

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Link Delink Account on Debit and Credit Card

Need to Link or Delink account on Debit and Credit Card

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Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

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Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

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Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

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Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

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Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

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Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

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Credit Card Cancellation

Raise a request for closure through our online channels.

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Mortgage Repricing

With a few simple steps you can now reprice your existing mortgage loans.

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Card Transaction Dispute

Report disputes on Credit Card transactions.

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Credit Card Statement Cycle Date Change

Change your credit card statement cycle date start dates

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Card Settings

Temporary lock and unlock your credit card with a tap

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Other Requests

Can’t find a service request on the Help & Services menu?

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Status Enquiry

Track the status of your service request here.

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Reinstatement of Rewards Points

Are your rewards points expired? Raise a request to seek for a reinstatement.

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Early Credit Card Instalment Plan Payment

Make early payments for your Credit Card Instalment plans via our digital channels

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Credit / Debit Card Emboss Name Change

Request a change of embossed name for your Credit, Debit, or ATM Cards

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Update Signature

Request a signature update and link them to chosen deposit accounts

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iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.