How does it work?

Step 1
Icon of SC Mobile Hong Kong in a mobile phone

QR cash instruction on SC Mobile app at or before arriving at ATM

Step 2
Icon of a hand pressing number keys

Press any key on the ATM to start cardless cash withdrawal

Step 3
Icon of a mobile phone with a QR code on it

Scan QR code on ATM screen using QR cash function in SC Mobile app and cash will dispense

Set up instruction and withdraw now

Step 1

Tap ‘QR CASH’ and login mobile banking.

screenshot of SC mobile entry page with QR cash button highlighted
Step 2

Select account and input the withdrawal amount. Enable ‘Print customer advice’ , if necessary, then slide to confirm.

Select account to withdraw money, setting amount, and slide bar to confirm
Step 3

Tap ‘WITHDRAW NOW’ and proceed to ATM screen. Select ‘WITHDRAW LATER’ if you have not yet arrived any Standard Chartered ATM.

confirmed completion page, withdraw later button and withdraw now button highlighted at the bottom
Step 4

Press any key on the ATM for cardless withdrawal. Scan the QR code using QR cash function in SC Mobile app.

scanning by aligning the QR code with the frame displayed
Step 5

Cash dispense upon successful withdrawal.

confirmed successful withdrawal with a green tick on top left and Done at the bottom right

Withdraw later

Get your cash after QR Cash instruction is set up (within 60 minutes validity)

Step 1

Tap ‘QR CASH’ and login mobile banking.

screenshot of SC mobile entry page with QR cash button highlighted
Step 2

Instruction is retrieved and select ‘WITHDRAW NOW’.

Pending withdrawal instructions, with green withdraw now button at the bottom
Step 3

Press any key on the ATM for cardless withdrawal. Scan the QR code using QR cash function in SC Mobile app.

scanning by aligning the QR code with the frame displayed
Step 4

Cash dispense upon successful withdrawal.

confirmed successful withdrawal with a green tick on top left and Done at the bottom right

ATM Screen instruction

Step 1

Press any key on the PIN Pad to start cardless withdrawal.

Standard Chartered ATM initial screen
Step 2

Tap ‘Get Started’ to begin.

a mobile phone icon and simple instructions on screen, Choose language and begin
Step 3

QR code will be displayed.
Have your SC Mobile app ready to scan the QR code.

QR code displayed for scanning
Step 4

Upon transaction authorization, get your receipt (if applicable) and your cash.

Upon completion, get your transaction advice and cash

Locate ATM

Tap on ‘LOCATE ATM’ on instruction screen or after an instruction is submitted.

locate ATM on the instruction screen, below the preset amount
confirmed instruction submitted, the hyperlink for locate ATM are between the details and confirmation message

Edit instruction

Step 1

Tap ‘QR CASH’ and login mobile banking.

screenshot of SC mobile entry page with QR cash button highlighted
Step 2

You can edit any of the instruction details by tapping on the field. To cancel an instruction, tap the trash bin on the right top corner.

highlighted the spots to change the instruction amount