Straight2Bank
Phone Banking
What’s better
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Powered by smart and automated technology
Our Phone Banking is now tailored to your needs. By recognising your mobile number, we support you directly with your preferred language* and service options according to your product holdings.
*Pre-setting your default language preference via Phone Banking using your Registered Mobile Number at the Bank is required.
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Secure and flexible
Identity authentication can now be done using any of your account, ATM card or credit card number, followed by entering your ATM PIN or CREDIT CARD PIN / OTP.
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Get full control over your financial management
To help you keep updated on your finances, we provide instant SMS notifications after various transactions such as credit card payment, fund transfer (between own Standard Chartered accounts), change of time deposit maturity instruction, cheque book request and autopay amount amendment.
Standard Chartered Phone Banking Service Hotline
| Priority Banking (852)2886-8866 | Standard Chartered Platinum Credit Card (852)2886-9338 |
| Premium Banking (852)2886-8877 | Standard Chartered Credit Card (852)2886-4111 |
| Other customers (852)2886-8888 | Manhattan Platinum Credit Card (852)2210-2288 |
| Manhattan Credit Card (852)2881-0888 |
Step 1：Select language (1. Cantonese 2. English 3. Mandarin)
Step 2：For clients with mobile number registered, you may set the language selected in Step 1 as preferred language, to simplify the hotline enquiry process next time
Step 3：Select the service(s) you need according to instruction#
#Some options would be omitted if you do not hold the relevant products.
Popular function keys in our hotlines
| ACCOUNT ENQUIRY, CREDIT CARD, ONLINE BANKING, SC MOBILE APP, PERSONAL LOAN AND MORTGAGE LOAN PRESS “4”, THEN COMPLETE IDENTITY AUTHENTICATION AND INPUT THE FOLLOWING KEYS: | |
|---|---|
| Deposit account balance enquiry | 1 – 1 |
| Fund transfer between own accounts | 1 – 2 |
| Cheque book request | 1 – 4 |
| Credit card statement balance enquiry | 2 – 1 |
| Credit card payment and autopay maintenance | 2 – 2 |
| Credit card Online Banking & SC Mobile Enquiry | 3 – 1 |
| Banking account Online Banking & SC Mobile Enquiry | 3 – 2 |
| CREDIT CARD FEE WAIVER PRESS “1”, THEN INPUT THE FOLLOWING KEY: | |
|---|---|
| Credit card annual fee | 1 – 1 |
| Late fee and financial charge | 1 – 2 |
| REPORT LOST AND FRAUD & DISPUTE PRESS “2”, THEN INPUT THE FOLLOWING KEY: | |
|---|---|
| Report lost ATM card | 2 – 1 |
| Report lost credit card | 2 – 2 |
Frequently Asked Questions
You may visit our branch, fill and submit the Update Personal Information Form to register/update your mobile number.
If you have already registered SC Mobile Key, you may also update your mobile number at “Update Profile Details” on our Online Banking.
Note: SC Mobile App does not support mobile number updates.
