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One lady who wear the blue shirt and talking on the phone

Enhanced Phone Banking service with a simplified experience

Phone Banking

Sort out your banking needs with just a phone call. Our Phone Banking service is now enhanced to streamline your everyday banking with simplified easy-to-use self-services.

What’s better

Powered by smart and automated technology

Our Phone Banking is now tailored to your needs. By recognising your mobile number, we support you directly with your preferred language* and service options according to your product holdings.


*Pre-setting your default language preference via Phone Banking using your Registered Mobile Number at the Bank is required.

Secure and flexible

  • Your voice is your password

Forget your password? Just use your voice to login! Our system is now equipped with voice biometric technology^, a new authentication method on top of your Tele-electronic Identification Number (TIN) / One-time Password (OTP). Simply register for this service via Phone Banking now to experience a quick and easy login.


^Voice biometric (VB) is only available for Personal Banking clients but not Business Banking clients.

  • More seamless authentication

Instead of relying on your Phone Banking Card Number, identity authentication can now be done using any of your account, ATM card or credit card number, followed by entering your TIN / OTP.

Get full control over your financial management

To help you keep updated on your finances, we provide instant SMS notifications after various transactions such as credit card payment, fund transfer (between own Standard Chartered accounts), utility bill payment, change of time deposit maturity instruction, cheque book request and autopay amount amendment.

Standard Chartered Phone Banking Service Hotline
Priority Banking (852)2886-8866 Standard Chartered Platinum Credit Card (852)2886-9338
Premium Banking (852)2886-8877 Standard Chartered Credit Card (852)2886-4111
Other customers (852)2886-8888 Manhattan Platinum Credit Card (852)2210-2288
Manhattan Credit Card (852)2881-0888

Step 1:Select language (1. Cantonese 2. English 3. Mandarin)

Step 2:For clients with mobile number registered, you may set the language selected in Step 1 as preferred language, to simplify the hotline enquiry process next time

Step 3:Select the service(s) you need according to instruction#

#Some options would be omitted if you do not hold the relevant products.

Popular function keys in our hotlines
Account Enquiry, Credit Card, Online Banking, SC Mobile App, Personal Loan and Mortgage Loan
Press “4”
, then complete identity authentication and input the following keys:
Deposit account balance enquiry 1 – 1 – 1
Fund transfer between own accounts 1 – 1 – 3 – 1
Cheque book request 1 – 3 – 3
Bill payment via debiting deposit account 1 – 1 – 4 – 1
Bill payment via debiting credit card 1 – 1 – 4 – 2
Credit card statement balance enquiry 2 – 1
Credit card payment and autopay related services enquiry 2 – 2
TIN change 5 – 3 – 1
Online Banking registration retry unblock 5 – 1 – 1
Online Banking login retry unblock 5 – 1 – 2
Credit card fee waiver
Press “1”
, then input the following key:
Credit card annual fee 1
Late fee and financial charge 2
Press “2”
, then input the following key:
Report lost ATM card 1
Report lost credit card 2

Detailed Hotline Services Menu

1.1. Annual Fee Enquiry

1.2. Late Fee & Financial Charge Enquiry

2.1. Report Lost ATM Card

2.2. Report Lost Credit Card

2.3. Report Fraud Transaction

2.4. Dispute Request

3.1. Online Banking

3.2. SC Mobile App

4.1. Saving & Time Deposit Services / (Banking Services)

ㅤㅤ4.1.1. Saving & Current Account / (Account Balance Enquiry & Transfer)

ㅤㅤㅤㅤ4.1.1.1. Balance Enquiry

ㅤㅤㅤㅤ4.1.1.2. Transaction Enquiry

ㅤㅤㅤㅤ4.1.1.3. Fund Transfer & Card Payment

ㅤㅤㅤㅤ4.1.1.4. Utility Bill Payment

ㅤㅤ4.1.2. Time Deposit Account Enquiry

ㅤㅤㅤㅤ4.1.2.1. Maturity Instruction Enquiry

ㅤㅤㅤㅤ4.1.2.2. Change Maturity Instruction

ㅤㅤㅤㅤ4.1.2.3. Time Deposit Account Opening

ㅤㅤ4.1.3. Cheque Services

ㅤㅤㅤㅤ4.1.3.1. Cheque Status Enquiry

ㅤㅤㅤㅤ4.1.3.2. Stop Cheque Request

ㅤㅤㅤㅤ4.1.3.3. Cheque Book Request

ㅤㅤ4.1.4. Inward Remittance & Swift Code Enquiry

ㅤㅤㅤㅤ4.1.4.1. Inward Remittance Transaction Enquiry

ㅤㅤㅤㅤ4.1.4.2. Swift Code Enquiry

ㅤㅤ4.1.5. Account Opening

4.2. Credit Card Services

ㅤㅤ4.2.1. Statement Balance Enquiry

ㅤㅤ4.2.2. Card Payment & Autopay Services

ㅤㅤ4.2.3. 360° Rewards

ㅤㅤ4.2.4. Credit Line Maintenance

ㅤㅤ4.2.5. Automatic Add Value Services (AAVS)

4.3. Loan & Mortgage Services

ㅤㅤ4.3.1. Mortgage Services

ㅤㅤ4.3.2. Loan Services

4.4. Investment & Insurance Services

ㅤㅤ4.4.1. Investment Services

ㅤㅤ4.4.2. Insurance Services

4.5. Online Banking & TIN Services

ㅤㅤ4.5.1. Online Banking Services

ㅤㅤㅤㅤ4.5.1.1. Online Banking Registration Retry Unblock

ㅤㅤㅤㅤ4.5.1.2. Online Banking Login Retry Unblock

ㅤㅤㅤㅤ4.5.1.3. Online Banking Cancellation

ㅤㅤㅤㅤ4.5.1.4. SC Mobile Device Deregistration

ㅤㅤ4.5.2. Mobile Wallet Services

ㅤㅤ4.5.3. Phone Banking Services

ㅤㅤㅤㅤ4.5.3.1. TIN Change

ㅤㅤㅤㅤ4.5.3.2. TIN Retry Counter Reset

ㅤㅤㅤㅤ4.5.3.3. TIN Creation

6.1. Rate Enquiry

6.2. Branch Location Enquiry

Frequently Asked Questions

  • You may visit our branch to get the phone banking card number and phone banking password.

  • You may visit our branch, fill and submit the Update Personal Information Form to register/update your mobile number.

    If you have already registered SC Mobile Key, you may also update your mobile number at “Update Profile Details” on our Online Banking.

    Note: SC Mobile App does not support mobile number updates.