Can I keep using username and password to login SC Mobile App after enabled Touch/Face Login?

Yes, after enabled the Touch/Face Login Service, it allows user to login SC Mobile App by Touch ID or Face ID (iOS) / Fingerprint (Android) Username and Password

What are the system requirements for my mobile device in order to use Touch/Face Login Service?

The Touch Login Service supports Apple /Android mobile devices with fingerprint sensor and the following operating systems: Apple iOS version 14 or above Android OS version 9.0 Pie or above The Face Login Service supports Apple iPhone X or later model with face recognition feature and Apple iOS version 14 or above.

Will the Bank collect/store my fingerprint/face related information?

No, the Bank does not collect or store your fingerprint/face related information in any case. The Touch/Face Login Service will access the fingerprint/face module from the mobile device.

Why is there no response on Touch/Face Login after enabled the service?

Please restart your mobile device and try again. If you still encounter problem with your Touch/Face ID Login, please turn “OFF” and then turn “ON” under “Touch ID”/ ”Face ID” in settings from side menu.

What security control have been applied to Touch/Face Login Service?

NOT allow jailbroken / rooted mobile devices to access the SC Mobile App Notification messages (e.g. SMS, email, Online Banking Inbox message) will be sent once user enabled / disabled the feature The Touch/Face Login feature will be disabled immediately when: there is any change to Touch/Face Login, fingerprint profile (e.g. add or delete fingerprint/face record) in mobile device; there is any change to Online Banking Username and Password; another user logs into mobile banking on the same device using a different set of Username and Password Consecutive failure of Fingerprint / Face login attempts Allow to activate the Touch/Face Login feature for maximum of 20 concurrent mobile devices per each User ID Offer the feature to a list of permitted mobile devices only of which the fingerprint/face recognition technology is secured and sophisticated

Standard Chartered Biometric Login

Personal

Business

Cross Border

Enhance your daily life with
Standard Chartered Biometric Login

How to activate

Passwords are history. Access instantly with your biometric credential

Accessing your accounts is simple and secure with just a touch or glance, instead of having to enter your username and password. Now your fingerprint or face can be your unique password that no one can guess.

Face Login¹

With a just mere glance at your phone, you can access a range of mobile banking services. How to activate
Touch Login²

With just one touch of your finger, you can access a range of mobile banking services. How to activate

Remarks

Currently supported devices for Face Login service: Apple iPhone X or later model (on iOS 14 or above).
Currently supported devices for Touch Login service: Apple iPhone 6s or later model (on iOS 14 or above), Android™ 9.0 Pie or above.

Biometric Activation

Step 1

Tap on the face icon / fingerprint icon in the Mobile Banking login screen.

Step 2

Activate biometric service by logging in with your Digital Banking Username and Password. View and accept the terms and conditions.

Step 3

Enter the One-Time Password (OTP) which will be sent to your registered mobile number via SMS.

Step 4

Enable this feature to complete your registration and log in now with a glance.

Any fingerprint / face profile in mobile device will have access to Standard Chartered Mobile through Touch / Face Login service.

The Touch / Face Login feature will be disabled immediately when

There is any change to fingerprint / face profile (e.g. add or delete fingerprint / face) in mobile device
There is any change to your Online Banking Username and Password
Another user logs into mobile banking on the same device using a different set of Username and Password
Consecutive failure of fingerprint / Face Login attempts

We are committed to help our clients manage their money safely on the go. Discover some of the measures you can take to safeguard your account information on your mobile phone.

Learn more »

SC MOBILE APP

Manage your finances on the go

Others

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.. Android, Google Play, and the Google Play logo are the registered trademarks of Google Inc.

Can I keep using username and password to login SC Mobile App after enabled Touch/Face Login?
Yes, after enabled the Touch/Face Login Service, it allows user to login SC Mobile App by
- Touch ID or Face ID (iOS) / Fingerprint (Android)
- Username and Password
What are the system requirements for my mobile device in order to use Touch/Face Login Service?
The Touch Login Service supports Apple /Android mobile devices with fingerprint sensor and the following operating systems:
- Apple iOS version 14 or above
- Android OS version 9.0 Pie or above
The Face Login Service supports Apple iPhone X or later model with face recognition feature and Apple iOS version 14 or above.
Will the Bank collect/store my fingerprint/face related information?

No, the Bank does not collect or store your fingerprint/face related information in any case. The Touch/Face Login Service will access the fingerprint/face module from the mobile device.
Why is there no response on Touch/Face Login after enabled the service?

Please restart your mobile device and try again. If you still encounter problem with your Touch/Face ID Login, please turn “OFF” and then turn “ON” under “Touch ID”/ ”Face ID” in settings from side menu.
What security control have been applied to Touch/Face Login Service?
- NOT allow jailbroken / rooted mobile devices to access the SC Mobile App
- Notification messages (e.g. SMS, email, Online Banking Inbox message) will be sent once user enabled / disabled the feature
- The Touch/Face Login feature will be disabled immediately when:
  - there is any change to Touch/Face Login, fingerprint profile (e.g. add or delete fingerprint/face record) in mobile device;
  - there is any change to Online Banking Username and Password;
  - another user logs into mobile banking on the same device using a different set of Username and Password
  - Consecutive failure of Fingerprint / Face login attempts
- Allow to activate the Touch/Face Login feature for maximum of 20 concurrent mobile devices per each User ID
- Offer the feature to a list of permitted mobile devices only of which the fingerprint/face recognition technology is secured and sophisticated

Need more help? Find out more on our FAQ

CLICK HERE CLICK HERE

Enhance your daily life with Standard Chartered Biometric Login

Passwords are history. Access instantly with your biometric credential

Biometric Login

Face Login¹