Notice of Change in relation to Conditions of Use of Priority Pass™ Airport Lounge Privileges(Please click here)

Notice of Change in relation to Conditions of Use of Priority Pass™ Airport Lounge Privileges – Frequently Asked Questions (Please click here)

1. The Priority Pass card is not transferable and is only valid up to its date of expiry and when it has been signed by the cardholder. The card may not be used by any person other than the cardholder.
2. The Priority Pass card is not a payment card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud.
3. Admittance to the lounges is conditional upon presentation of a valid Priority Pass card only. Standard Chartered Visa Infinite Card or Priority Banking Credit Card will not be accepted as substitutes for the Priority Pass card.
4. Complimentary access to participating airport lounges is only applicable to the Principal Cardholder of Standard Chartered Visa Infinite Card or Priority Banking Credit Card (“Principal Cardholder“)who is within their first “Card Membership Year” (which is the full year from credit card issuance), complimentary access for the subsequent Card Membership Year and onwards is only applicable to Principal Cardholder who meets one of the following requirements during the previous Card Membership Year:
   a.Principal Cardholder with Eligible Transactions of HK$150,000 or above in respective Standard Chartered Priority Banking Credit Card or Standard Chartered Visa Infinite Card account; OR
   b.Principal Cardholder who meets the Priority Banking Minimum Relationship Balance Requirement each month, in the last 3 completed calendar months of the Card Membership Year.”Eligible Transactions” include all local and overseas retail purchases, billed amount of Interest-free Instalment Plan, online purchase, mail order, phone order, auto payment, Octopus Automatic Add-Value amount, insurance payment and casino chip exchange transactions that are posted within the period. Transactions made by the Principal and Supplementary Cardholders of the same account will be counted collectively. Other transactions are NOT eligible, including but not limited to tax payment, bill payment, handling fee, annual fee, past due charges, over limit charges, interest/finance charges, balance transfer amount, “Credit to Cash” amount, any respective handling fee and repayment amount of Statement Instalment Plan, Tax Instalment Program and any unauthorised transaction. Any unposted/cancelled/refunded/falsified transactions are also excluded.
   Lounge visit from Standard Chartered Visa Infinite Card or Priority Banking Credit Card Principal Cardholder(s) who cannot meet any of the above requirements, will be subject to a charge of HK$210 plus VAT (if applicable) per person per visit. For the avoidance of doubt, the charge is applicable to Supplementary Cardholder and accompanying guest. Where applicable (dependent upon membership plan), all such visits, including those by accompanying guests, shall be debited to the cardholder’s Standard Chartered Visa Infinite Card or Priority Banking Credit Card as per the rates and terms notified by Standard Chartered Bank (Hong Kong) Limited (the “Bank”) to the cardholder in respect of his/her Priority Pass membership. Any changes in lounge visit charges made by Priority Pass group of companies shall be notified to the Bank, who is responsible for advising the cardholder. The Priority Pass group of companies cannot be held responsible for any disputes that may occur between the cardholder and the Bank nor for any loss incurred by the cardholder relating to any lounge visit charges debited by the Bank.
5. When presenting the Priority Pass card on entering the lounge, lounge staff will take an imprint of the card and issue a “Record of Visit” voucher to the cardholder or make a log entry. Some lounges may have electronic card readers, which will take the cardholder’s details off the magnetic strip on the reverse side of the Priority Pass card. Where applicable, the cardholder must sign the “Record of Visit” voucher, which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the cardholder, where relevant, and that for any guests will be based on the “Record of Visit” voucher/log submitted by the lounge operator.
6. While it is the responsibility of the lounge staff to ensure a voucher imprint/log is made of the Priority Pass card, the cardholder is responsible for ensuring the “Record of Visit” voucher/log correctly reflects their own usage and that of any guests at the time of using the lounge. Where applicable, the cardholder is responsible for retaining the “Cardholder’s” copy of the “Record of Visit” voucher presented to them at the lounge.
7. All participating lounges are owned and operated by third party organisations. The cardholder and any accompanying guests must abide by the rules and policies of each participating lounge/club. Access may be restricted due to space constraints but this will wholly at the discretion of each individual lounge operator. The Priority Pass group of companies and the Bank have no control over the facilities offered, the opening/closing times or the personnel employed by the lounges. The administrators of Priority Pass will use every endeavour to ensure the benefits and facilities are available as advertised, but the Priority Pass group of companies and the Bank do not warrant nor guarantee in any way that said benefits and facilities will be available at the time of the cardholder’s visit. Neither is the Priority Pass group of companies nor the Bank liable for any loss to the cardholder, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities. All accompany children (where permitted) will be subject to the full guest fee unless otherwise stated in the lounge listing.
8. Participating lounges may reserve the right to enforce a maximum stay policy (usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays.
9. Participating lounges have no contractual obligation to announce flights and the Priority Pass group of companies and the Bank shall not be held liable for any direct or indirect loss resulting out of any cardholder and/or accompanying guests failing to board their flight(s).
10. The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge operator and in some cases may be limited. In such cases the cardholder is responsible for paying any charges for additional consumption direct to the lounge staff. (See individual lounge descriptions for details.)
11. Telephone facilities (where available) vary from lounge to lounge and are provided at the lounge operator’s discretion. Free usage is normally limited to local calls only. Fax, shower, internet and Wi-Fi charges (where applicable) are at the discretion of each lounge operator and thecardholder is responsible for paying these direct to the lounge staff.
12. Admittance to lounges is strictly subject to cardholders and any guests being in possession of a valid flight ticket for the same day of travel. Outside the US, flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if members are traveling between Schengen countries. (Austria, Belgium, Denmark, Finland, France, Germany, Greece, the Netherlands, Iceland, Italy, Luxembourg, Norway, Portugal, Spain and Sweden.)
13. Admittance to lounges is subject to members and any guests (including children) behaving and dressing (no shorts allowed outside of the USA) in an orderly and correct manner. Any infants or children causing upset to other users’ comfort may be asked to vacate the lounge facilities. The Priority Pass group of companies and the Bank are not liable for any loss suffered by the member and any guests where a lounge operator has refused admission because the member and/or guests have not complied with these conditions.
14. Lost, stolen or damaged Priority Pass cards are to be notified immediately to the Bank, who shall be responsible for providing a replacement card.
15. In the event of the cardholder canceling or not renewing their Standard Chartered Visa Infinite Card or Priority Banking Credit Card with the Bank, the Priority Pass card shall be invalid effective from the cancellation date of their Standard Chartered Visa Infinite Card or Priority Banking Credit Card. Any lounge visits made by a cardholder using an invalid card, including any guests, shall be charged to the cardholder.
16. Renewal terms and conditions are at the discretion of Priority Pass Ltd. Priority Pass Ltd has the right to refuse membership to people who are employed by or contracted to an airline, airport or a Government in respect of airline or airport security.
17. The Priority Pass group of companies and the Bank shall not be held responsible for any disputes that may occur between the cardholder and/or any guests and a lounge operator.
18. The Priority Pass group of companies and the Bank reserve the right at any time at its absolute discretion and without notice to revoke membership in Priority Pass.
19. The cardholder agrees that he/she will defend and indemnify the Priority Pass group of companies, its directors, officers, employees, agents and the Bank (collectively ‘the indemnified parties’) against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable attorney’s fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any lounge by the cardholder or any guests or any person in said lounge at the behest of the cardholder, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties.
20. Issuance and usage of Priority Pass card will be subject to the financial standing of the cardholder’s Standard Chartered Visa Infinite Card or Priority Banking Credit Card.
21. Upon expiry of the Standard Chartered Visa Infinite Card or Priority Banking Credit Card on or before the expiration date shown on the Priority Pass card, the cardholders shall return Priority Pass card to the Bank immediately.
22. If there is any inconsistency or conflict between the English and the Chinese versions of these Conditions of Use, the English version shall prevail.