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Online Banking Security - Fraudulent Email and Website Alert

Please be aware of suspicious emails and websites that attempts to get your banking information from you. Our Bank does not request customers’ personal information (including user names and passwords) by emails. Passwords, such as One-Time passwords, are also never requested by the Bank by phone. In addition, please be reminded that you should only log into Standard Chartered Online Banking through the Bank’s website and not through hyperlinks embedded in emails or third party websites.

Aside from these suspicious emails and websites, please be highly aware of a recent online threat known as a Man-In-The-Browser attack, where an attacker takes control over the customer’s connection and transmits counterfeit screens to the customer in attempt to capture and manipulate customer data. The attacker’s purpose may be to initiate a beneficiary addition request on the customer’s account, and after an SMS containing a One-Time Password (OTP) is sent to the customer’s mobile phone, the attacker would continue to alter the customer’s screen to prompt the customer to key in this OTP which ultimately allows the attacker to continue with the process. Please do not proceed if you notice an unusual screen or message during your online banking login session. If you receive an SMS containing a OTP that you have not requested for, do not act on it and contact us immediately.

Please also beware of email scams. There have been cases where fraudsters have hacked into people’s email accounts, and then sent out emails to the victim’s friends and business partners pretending to be the victim. Using the victim’s email address, fraudsters have sent out requests for money to be paid into a specified account. Should you encounter such suspicious emails, please take steps to authenticate the identity of the email sender but don’t use the contact information given in the email if it is different from what you have.

If you have any queries on this, or you suspect you have received such email, please call our customer service hotline at (852) 2886 8868 (2 6 0).

Please click here for more security tips.

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