Notice of Change - Personal Banking Privileged Plan rebranded as Premium programme
Bogus phone call purportedly from banks
Access block from sanctioned countries
Notice of Change in eStatement Services
Enhanced Security for Standard Chartered Online Banking
Online Banking Security - Fraudulent Email and Website Alert
Voluntary Code of Practice for Person-to-Person Marketing Calls (CoP)
Locations of the Bank's Service Providers
Information related to reversed/refunded credit card transactions in foreign currency

Bogus phone call purportedly from banks

Please be aware of bogus phone call purportedly from banks, citing account irregularities and requesting input of personal information. Please note that the Bank will not ask for personal information through pre-recorded messages. Do not disclose any personal information to suspicious calls. If in doubt, ask for the caller’s contact details and verify with the Bank. Should you suspect any information leakage in a bogus phone call, please contact our staff at 2886-8868 (press 2-6-0) or report to Police immediately.

You may, at any time and without charge, choose not to receive any of our future marketing communications by contacting our staff at 2886-8868 (press 2-6-0).

Press here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.

Access block from sanctioned countries

Standard Chartered’s Banking Services are easily accessible from anywhere you travel throughout the world, except in certain countries that are subject to international economic sanctions. Standard Chartered is committed to compliance with those sanctions. As such, we do not allow our products and services to be used directly or indirectly in Cuba, Iran, North Korea, Sudan and Syria.

Please note that we have blocked usage of the following products and services in these countries:

Online & Mobile Digital Banking Services
Access to Contact Centres
ATM & Credit Card transactions
Access to Standard Chartered’s products & services will continue to be blocked for as long as you are in North Korea, Iran, Syria, Sudan or Cuba. You can resume your use of these services when you are outside these countries.
Notice of Change for Preferred Banking renamed as Personal Banking Privileged Plan

Effective from 1 February 2015, Preferred Banking will be renamed as Personal Banking Privileged Plan.  This change is applicable to all references to “Preferred Banking” in all communications and terms & conditions from Standard Chartered Bank (Hong Kong) Limited (“The Bank”), including but not limited to package related terms and conditions, customer statements, product/ services promotion materials and /or terms and conditions of products and services provided by the Bank to the customers of the Bank

Please click here for details.

Notice of Change in eStatement Services

With effect from 11 February 2012 (the "Effective Date"), eStatements may only be accessed through Standard Chartered Online. The option of receiving eStatements from your Designated Email Account will no longer be available. We will however continue to provide an email alert to your Designated Email Account when the eStatements are ready for you to access online. Kindly refer to the latest Terms & Conditions for eStatement Service and Client Terms which will become operative on the Effective Date.

In light of the above changes, you are advised to check your Designated Electronic Mail Account regularly and to save an electronic copy of eStatements on your computer device or print a hard copy for your future reference. You should also inform the Bank as soon as practicable upon any change in your Designated Electronic Mail Account.

If you continue to use the eStatement Service after the Effective Date, we will deem you to have agreed to the new changes. If you have any enquiries about the changes, please contact us at 2886 8868 (press 2-6-0).

Enhanced Security for Standard Chartered Online Banking
With effect from 23 July 2011, Standard Chartered Online Banking will launch the "Transaction Password" as an additional authentication measure.
From that date, you may choose to set up your "Transaction Password" after logging in to Standard Chartered Online Banking. You will be required to enter your valid ATM Card Number and PIN, or your valid Phone Banking Card Number and TIN, when you set up your "Transaction Password".
When you request for the following online services, you will be required to enter your valid "Transaction Password" and the "One-time Password", which will be sent to your mobile phone number on our record:
Add Transfer Payee
Add Bill Payee (All bill except bills of Government & Statutory Organization and Public Utilities effective from 6 January 2012)
Update Personal Information
If your mobile phone number with us is not update, please provide us with your mobile phone number for receiving the "One-time Password" via SMS in future.
Should you have any enquiry, please call our Customer Services Hotline at (852) 2886 8868.
Online Banking Security - Fraudulent Email and Website Alert

Please be aware of suspicious emails and websites that attempts to get your banking information from you.  Our Bank does not request customers’ personal information (including user names and passwords) by emails.  Passwords, such as One-Time passwords, are also never requested by the Bank by phone.  In addition, please be reminded that you should only log into Standard Chartered Online Banking through the Bank’s website www.sc.com/hk/ and not through hyperlinks embedded in emails or third party websites.

If you have any queries on this, or you suspect you have received such email, please call our customer service hotline at (852) 2886 8868 (2 6 0).

Please click here for more security tips.

Code of Practice on Person-to-Person Marketing Calls (CoP)
Standard Chartered Bank (Hong Kong) Limited has adopted the CoP. This CoP aims to promote good banking practices by setting out the minimum standards that authorized institutions (AIs) should comply when making person-to-person telephone calls for marketing activities.
Locations of the Bank's Service Providers
Australia, Hong Kong, India, Japan, Mainland China, Malaysia, Philippine, Singapore, United Arab Emirates, United Kingdom, United States of America
Information related to reversed/refunded credit card transactions in foreign currency
The posting amount of a foreign currency transaction and the subsequent reversed /refunded transaction in whole may be different due to currency exchange rate fluctuations and handling fees charged by the relevant Card Associations (if any).
Terms & Conditions | Data Protection & Privacy Policy
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