Online Banking Username or Password
Register your Standard Chartered Online Banking Username or Password
You may register your 'Username' and 'Password' at our website using your Phone Banking Card Number and Tele-electronic Banking Identification Number (TIN) or ATM Card Number and Personal Identification Number (PIN) .
If you are a principal cardholder of Standard Chartered Credit Card or Manhattan Card, you may choose to register for “Credit Card eStatement”**. After registration of “Username” and “Password”, you can login to “Credit Card eStatement” or “Standard Chartered Online Banking”, to see your credit card details such as transaction history, payment due date, amount and 360° Reward Points, subscribe for/view your credit card eStatements and set up SMS alerts.
You must receive a One-time Password via your mobile phone number in the Bank's record* and complete 2-Factor Authentication to complete registration.
Do not have a Phone Banking/ATM Card/TIN/ATM PIN
Please visit any of our branches to apply for the services. If you are an existing Phone Banking use, you may request for TIN re-issuance via our Customer Service Hotlines. The new TIN will be mailed to your correspondence address in our records after successful application.
Do not have a valid mobile phone number with the Bank
Please download the 'Change of Customer Information Update Request Form' and mail the completed form to us at PO Box No. 68383, Kowloon East Post Office or drop it at any of our branches for processing or call our Customer Service Hotline for assistance. If you choose to receive OTP via your overseas mobile phone number, please delete your local mobile phone number in the Bank's records (if applicable). Upon receipt and confirmation, your request will be processed within 3 working days.
SME Banking Customer
Forgotten your Standard Chartered Online Banking Username or Password
You may register your 'Username' and 'Password' at our website using your Business Phone Banking Number and TIN. You must receive a One-time Password via the mobile phone number you registered with your Business Phone Banking* and complete 2-Factor Authentication to complete registration.
Do not have a Business Phone Banking Number/TIN or a valid mobile phone number with the Bank
Please download the appropriate forms and return completed forms to any of our branches or mail to us at New Account Services – Company Account Team, Standard Chartered Bank (Hong Kong) Limited, 17/F, Standard Chartered Tower, 388 Kwun Tong Road, Hong Kong for processing.
Business Phone Banking Number and /or TIN will be mailed to your company's address after successful application.
For further information, please call our Customer Service Hotline at (852) 2886 8868 (after language selection, press "6 0" to talk to our Customer Service Representative)
Online Banking Services related SMS, including "One-Time Password (OTP)", issued by our Bank will be sent to your mobile phone number in the Bank's records only. The SMS will not be forwarded even though you have enabled "SMS Forwarding" service provided by your Telecommunication Company in Hong Kong.
|**||Except Shop'n Gain Credit Card, designated MasterCard (card number starting with 5488) and MANHATTAN id Platinum Card.|