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Online 360° Rewards Frequently Asked Questions

Online 360° Rewards Frequently Asked Questions

1. About 360° Rewards

  • 360° Rewards programme allows qualified Standard Chartered Credit Cardholders to earn points on card spend, at the same time, be rewarded for all banking accounts with us, including Deposits, Structured Investments Series, Premium Deposit, Investments, Insurance, Personal Installment Loan and Mortgage.

    You can then convert Points to cash or miles.

  • Redemption of points is only applicable to qualified Standard Chartered Credit Cards under 360° Rewards Points / qualified MANHATTAN Credit Cards under Bonus Points (“Qualified Cards”) including:

    • Standard Chartered Credit Card,
    • Standard Chartered Titanium Credit Card,
    • Standard Chartered Platinum Credit Card,
    • Standard Chartered Visa Infinite Credit Card,
    • Standard Chartered Priority Banking Credit Card,
    • Standard Chartered Preferred Banking Credit Card,
    • Standard Chartered UnionPay Dual Currency Platinum Credit Card,
    • Standard Chartered Shop’n Gain Credit Card, and
    • MANHATTAN Credit Cards (for qualified cards under Bonus Points)
    • MANHATTAN Co-branded Cards (for qualified cards under Bonus Points)

    While Corporate / Business Cards will be excluded.

    Redemption of CashBack is only applicable to qualified cards under CashBack Programme (“Qualified CashBack Cards”) including:

    • Standard Chartered / MANHATTAN Credit Card under CashBack Programme
    • Standard Chartered executive platinum Credit Card
    • Standard Chartered executive Credit Card
    • Click-a-Count Titanium Credit Card
    • MANHATTAN Platinum Credit Card
    • MAHHATTAN Titanium Credit Card
    • Standard Chartered Smart Credit Card
    • Standard Chartered Simply Cash Visa Card

    While Corporate / Business Cards will be excluded.

2. Registration

  • For existing Online Banking customers

    No registration is required. You may simply use your self-defined 8-16 characters Standard Chartered Online Banking Username & Password to access to rewards redemption platform via login Online Banking.

    For non-existing Online banking customers

    Once you have registered for Online Banking, you can auto-enrol to this rewards redemption platform. For Online Banking registration, please click here.

  • No. You just need to use any one of your valid Standard Chartered Credit Cards (excluding supplementary cards) for registration. All points or CashBack accumulated via all your other eligible credit cards will be automatically consolidated to your online 360° Rewards account.

  • Yes, you can browse the webpage to view rewards categories or read information. However, you will not be able to redeem points and CashBack unless you have a Standard Chartered credit card that has sufficient points or CashBack for redemption, as that would only be done after login rewards redemption platform.

  • No. You can browse the categories at the Bank’s webpage without registering or logging in. You only need to login in order to redeem your 360° Rewards Points / CashBack.

3. Login & Password Help

  • For existing Online Banking customer

    Simply use your self-defined 8-16 characters Standard Chartered Online Banking Username and Password to login.

    For non-existing Online banking customers 

    Once you have registered for Online Banking, you can auto-enrolled to this  rewards redemption platform. For Online Banking registration, please click here.

  • Please access this rewards redemption platform through login Online Banking.

  • For existing Online Banking customer

    You can reset your Username and Password by following a few simple steps: please click here for details.

    For registered online 360° Rewards user

    You can register for Online Banking, the newly created Username and Password will need to be used for accessing this rewards redemption platform.

  • For existing Online Banking customer
    Yes, you can login to Standard Chartered Online Banking and change your Password anytime. Please click here to login our Online Banking.

    For registered online 360° Rewards user
    Sorry, password is only changeable via Online Banking. For Online Banking registration, please click here.

  • No, sorry that please use the Online Banking login credentials to login both Online Banking to access rewards redemption platform.

  • Should you encounter any difficulties during login, please call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).

4. One-time Password

  • OTP is an enhanced security feature at 360° Rewards Platform. When engaging in online rewards redemption, an OTP will be sent to your mobile phone number via SMS. You must input the OTP in order to complete the applicable online rewards redemption. The Service is only applicable to the Principal Cardholder with a valid Hong Kong mobile phone number registered with the credit card system of the Bank.

  • OTP provides an additional of protection by authenticating your online rewards redemption at 360° Rewards Platform.

  • Registration for the OTP is not required. However, the Service is only applicable to the Principal Cardholder with a valid Hong Kong mobile phone number registered with the credit card system of the Bank.

  • Only a local mobile phone number starts with 4, 5, 6, 7, 8 or 9 is applicable. Cardholders with mobile phone numbers starting with other digit are not able to complete online rewards redemption transactions. You may perform rewards redemption transactions via our Customer Service Hotline at 2886 4111 (Standard Chartered Credit Card) or 2881 0888 (MANHATTAN Card).

  • No, you cannot make online rewards redemption transaction via 360° Rewards Platform. To enjoy this service, please submit the Change of Customer Information Request Form to the Bank for updating your mobile phone number in the credit card system of the Bank.

  • You can update your mobile phone number by the following channels:

    1. Download the Change of Customer Information Request Form and mail it back to the Bank
    2. Visit any of our branch to submit the Change of Customer Information Request Form
    3. Call our Customer Service Hotline at 2886 4111 (Standard Chartered Credit Card) or 2881 0888 (MANHATTAN Card) for the Change of Customer Request Form and mail back to the Bank.

  • The service is only applicable to the Principal Cardholder with a valid Hong Kong mobile phone number registered with the credit card system of the Bank.

  • If you do not receive OTP within 30 seconds, you may click “Resend OTP”. You should also verify if your mobile phone number registered with the credit card system of the Bank is updated and valid.

  • The system will reject your online rewards redemption request, please try again to re-submit your rewards redemption request.

  • The OTP will only valid for a certain period after issuance. You can click “Resend OTP” to request for another OTP.

  • We will send the OTP according to your mobile phone number in our record. If you are overseas or using overseas mobile service providers, the service provider may not support international SMS. Please consult your service provider and / or hardware supplier for details.

5. Rewards Account Management

  • After login, click on Account Summary.

  • The Account Summary displays the points available for redemption across all participating credit cards in the program. The card numbers are indicated next to the points in the Points Summary table. Please note that there may be some credit cards which are not eligible for online redemption and are therefore not included in the displayed list.

  • You can view the status via the Order History. By clicking on any order number, you will be able to view the specific order details.

  • Your Points and CashBack expiry details can be found under the ‘Points Expiry’ and “CashBack Expiry” table via Account Summary.

6. Earning & Redeeming Points

    • For every Hong Kong dollar you spend with your Standard Chartered Credit Card, you can earn 1 point.
    • Some cards offer extra rewards, please refer to card features of particular cards for detail. https://www.sc.com/hk/credit-cards/

  • You can redeem points online through 360° Rewards:

    We have made redeeming your points easier with this rewards redemption platform. Simply follow the steps below to redeem your 360° Rewards anytime.

    Steps:

    1. Visit  “360° Rewards” webpage
    2. If you are a First Time User, register for Online Banking and the newly created Username and Password will be used for accessing this rewards redemption platform. Click Here to Register
    3. Login and redeem Points to Cash or Air Miles.
    4. Select your rewards, indicate quantity and add to cart.
    5. Confirm your redemption upon Checkout.

    For Air Miles redemptions, miles will be credited into relevant mileage programme account within 2 to 3 weeks.

  • Points available for redemption in your reward account can be seen once you login using your Username and Password in the Account Summary section. After login, the Catalogue Tab on the top of the page also displays your total available points.

  • Points to cash or air miles. Cash redemption is only applicable to designated credit card account, Points cannot be combined during the redemption. The minimum threshold for Cash redemption is HKD50 per account with designated multiplier.

  • Click here to go to the Terms & Conditions for Points Redemption page.

  • The Bank will deduct Points based on expiry date, earlier-expired points will be deducted first. Therefore, you won’t be requested to specify the cards from which the points would be deducted.

  • The Bank will deduct Points based on expiry date, earlier-expired points will be deducted first. Therefore, you will not be requested to specify the cards from which the points would be deducted. You can refer to your Account Summary on this rewards redemption platform for the balance of Points.

  • Redemption of points is only applicable to qualified Standard Chartered credit cards under 360° Rewards Points Scheme / qualified MANHATTAN credit cards under Bonus Points (“Qualified Cards”) including:

    • Standard Chartered Credit Card,
    • Standard Chartered Titanium Credit Card,
    • Standard Chartered Platinum Credit Card,
    • Standard Chartered Visa Infinite Credit Card,
    • Standard Chartered Priority Banking Credit Card,
    • Standard Chartered Preferred Banking Credit Card,
    • Standard Chartered UnionPay Dual Currency Platinum Credit Card,
    • Standard Chartered Shop’n Gain Credit Card, and
    • MANHATTAN Credit Cards (for qualified cards under Bonus Points)
    • MANHATTAN Co-branded Cards (for qualified cards under Bonus Points)

    While Corporate / Business Cards will be excluded.

  • Redemption of Air Miles must be made in multiples of 25,000 points and the minimum redemption points required is 25,000 points. Terms and conditions of relevant partner programme apply to miles redemptions. For details, please visit respective mileage programme websites.

7. Earning & Redeeming CashBack

  • CashBack can only be earned as per product feature on relevant Standard Chartered CashBack Credit Cards under CashBack Scheme.

    Redemption of CashBack is only applicable to qualified cards under CashBack Programme (“Qualified CashBack Cards”) including:

    • Standard Chartered executive platinum Credit Card
    • Standard Chartered executive Credit Card
    • Click-a-Count Titanium Credit Card
    • MANHATTAN Platinum Credit Card
    • MAHHATTAN Titanium Credit Card
    • Standard Chartered /MANHATTAN Credit Card under CashBack Programme
    • Standard Chartered Smart Credit Card
    • Standard Chartered Simply Cash Visa Card

    While Corporate / Business Cards will be excluded.

  • You can now accumulate CashBack and offset your spending, or choose to redeem for cash.

  • You can choose to redeem CashBack for cash by crediting the CashBack to your statement. Unless otherwise indicated, CashBack redemption must be made in multiples of HK$50 or any other multiplier as decided by the Bank from time to time.

  • You can redeem your accumulated CashBack online through 360° Rewards:

    We have made redeeming your CashBack easy with our rewards redemption platform. Simply follow the steps below to redeem your CashBack anytime.

    Steps:

    1. Visit “360° Rewards” webpage .
    2. If you are a First Time User, register for Online Banking and the newly created Username and Password will be used for accessing this rewards redemption platform. Click here.
    3. Login and choose Get Cash.
    4. Indicate how much CashBack you would like to redeem.
    5. Confirm your redemption upon Checkout.

  • CashBack available for redemption can be seen once you login using your Username and Password in the Catalogue Tab on the top of the page. You can also, click on Account Summary to check your CashBack balance.

  • You can choose to offset your spending, or redeem the accumulated CashBack to your credit card account.  Unless otherwise indicated, CashBack redemption must be made in multiples of HK$50 or any other multiplier as decided by the Bank from time to time.

  • The Bank will deduct CashBack based on expiry date, earlier-expired CashBack will be deducted first. Therefore, you won’t be requested to specify the cards from which the CashBack would be deducted.

  • The Bank will deduct CashBack based on expiry date, earlier-expired CashBack will be deducted first. You cannot specify the cards from which the CashBack would be deducted. You can refer to your Account Summary on this rewards redemption platform for the balance of CashBack.

  • Only CashBack that are earned on certain cards are eligible for redemption on 360° Rewards.

    Redemption of CashBack is only applicable to qualified cards under 360° Rewards CashBack Scheme (“Qualified CashBack Cards”) including:

    • Standard Chartered executive platinum Credit Card
    • Standard Chartered executive Credit Card
    • Click-a-Count Titanium Credit Card
    • MANHATTAN Platinum Credit Card
    • MAHHATTAN Titanium Credit Card
    • Standard Chartered / MAHHATTAN Credit Card under CashBack Programme
    • Standard Chartered Simply Cash Visa Card

    While Corporate / Business Cards will be excluded.

8. Key Features of the rewards redemption platform

  • This rewards redemption platform enables you to manage your rewards redemption more efficiently. You can check your points or CashBack balance, redeem points or CashBack and view the status of your current or previous redemption at your convenience.

    1. Check points or CashBack balance
    2. Redeem points & CashBack
    3. View redemption status
    4. View points history

  • In order to redeem points you will need to register and login.

  • For existing Online Banking customers

    No registration is required. You may simply use your self-defined 8-16 characters Standard Chartered Online Banking Username & Password to login this rewards redemption platform.

    For non-existing Online banking customers

    Once you have registered for Online Banking, you can auto-enrolled to this rewards redemption platform. For Online Banking registration, please click here.

  • Click here to go to Program Terms & Conditions.

9. Contact Us

  • Phone Banking Numbers
    Standard Chartered Customer Service Hotline (General): (852) 2886-8868
    Standard Chartered Credit Card 24-hour Customer Service Hotline: (852) 2886-4111
    MANHATTAN Card 24-hour Customer Service Hotline: (852) 2881-0888